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Impress Dry Cleaners

  2. Milton Keynes Laundry

Reviews, get directions and contact details for Impress Dry Cleaners

Impress Dry Cleaners

About

Here at Impress Dry Cleaners we offer an extremely professional and friendly service to our customers.

We are based in The Kingston Centre in the heart of Milton Keynes and offer a variety of services from regular Dry Cleaning to Shoe repairs and Key cut

Story

We are based in The Kingston Centre in the heart of Milton Keynes and offer a variety of services from regular Dry Cleaning to Shoe repairs and Key cutting services.

If you would like to contact us you can do so by calling us direct on 01908 281089.

Address: 28 Winchester Cir, Kingston Centre, Milton Keynes MK10 0BA, UK
Phone: 01908 281089
ku.oc.srenaelcyrdsserpmi@seiriuqne
State: Milton Keynes
Zip Code: MK10 0BA

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Reviews
went in to have a key cut the man said it was the wrong key and said it would not work but he cut it any way. the key work perfect and to key cut only as I supped the blank key was £8.95. He said we only take card payment over £10. so I gave him the cash. Then I ask for a battery for the key and he said a pound so he said I will put that on your card now, when I look at the payment he charge me £14.95 so he charge me £6 for 1 battery you can buy any for no more than £2 on ebay you can buy 20 for £2.95. I felt now customer service I will never enter this shop again.
8 years ago (02-06-2017)
Went in to this dry cleaners as it was my only option. I normally go to Morrisons/Timpson in Bedford who does shirts for £1.85 or 2 suits for £16. I ordered express service for next day and paid £20.75 for 9 shirts - which is £2.30 per shirt. I did not mind this as i was in a position where i needed them done ASAP. When i got home after collecting i looked at the shirts and they were still dirty, very poorly pressed and the whole reason i dry clean my shirts and not wash them myself is so they don't crinkle the collars and cuffs - where as this place had managed to do that? Places like these should do better as bigger companies like Morrison/Timpson will eat them up with value and quality. Very poor quality, oh and card machine was not working as i always pay before collection and on my receipt it said £20 but i was charged 75p extra?
8 years ago (21-08-2017)
Certainly not 'impressed'! I've sent in a pair trousers on Tuesday 8th August 2017 for shortening; paid and received a collection ticketfor Saturday 12th August 2017 after at 5 pm. On Saturday 12th August afternoon, I had received a miss call and a voice message from Impress Repairs and decided to ring them back. A lady answered my call and I asked if my item was ready and that everything was OK. She didn't answer my question but only said that she wanted to ask for a feedback for the service they have given. I replied to her, that I haven't collected my item yet and therefore I was in no position to give feedback on the service without seeing the item, It will only be logical and fair for me to give a feedback once I received the item. The lady went on insisting and asked how the service was when the item was dropped off at the shop before. I personally think such question was absurd and irrelevant as the customer had not received the item yet and so the service wasn't yet completed. On Sunday 13th August, I went to Impress Repairs at about 10 am to collect my trousers (collection time on ticket: 12th August 2017, 5 pm), only to be informed by the cashier that my trousers were not ready for collection. She gave an apology saying that their seamstress was having a problem and hence could not get the job done in time. I accepted her apology and justification, however was quite disappointed by the fact that such problem was not communicated to the customer while the customer had already asked if there was any problem when she rang the day before (the cashier admitted it was her who gave me a ring on Saturday). I am sure that knowing that the seamstress was having a problem she could anticipate whether any job would be delayed and communicate this to the customer before the promised collection time. Such problem can clearly be avoided if she had made an effort to answer my question when I rang in the day before, instead of insisting on customer service feedback. I asked her is there was any way I can get compensation for the wasted time and fuel for not being able to collect the item; to which she replied they cannot give any compensation and that it was beyond her knowledge whether the item is ready or not. I related to her that as a customer I was not very happy with such system set-up (staff not being able to track customer's item being ready for collection or not) and I asked if there was any way I could be in contact of her manager/supervisor to relate such issue which she replied "there was no way to do so". I have experience in managing employees in customer services and all I can say that such attitude was not acceptable. However, as an overall, I am one unhappy customer for the following reasons: 1. The customer service feedback inquiry call was pointless when the actual item to be repaired was not even ready for collection. I had wasted my time and minutes not getting an answer to my question whether my item was ready or not; but was insisted to answer a nonsensical question on customer service. 2. The cashier refused to give, or at least willing to find out, whether a compensation for the customer was possible; when clearly the fault was theirs for not communicating any issues relating to the item BEFORE the customer arrives at the shop for collection (even though the customer had made an effort to ring in and asked if the item was ready and not getting the question answered but instead was asked on customer service feedback). 3. The cashier refused to give any further contact when requested by the customer when the customer was then ready to give a genuine feedback on customer service. In the current age of Information Technology, such excuse was considered preposterous - a quick search on Google reveals many channels of communication. 4. My trousers were not ready for Monday when I arrived to collect on Sunday (agreed collection day Saturday), and I needed to buy another pair at the very last minute.
8 years ago (14-08-2017)
EXTREMELY RUDE MAN! DISGUSTED! NON EXISTSNT CUSTOMER SERVICE! My mum took her duvet to be dry cleaned and they gave her back the wrong one....which was filthy with blood stains. When going back in to the store, the male manager was very rude and unhelpful and advised they lost her duvet. They never found my mums duvet and refused to reimburse the full price (he only gave her half the money, even though he said he bought the same duvet for his mother....so he knew how much it cost). The last time my mum went in to enquire, the lady behind the counter was being so mistreated in her job that she burst into tears and walked away. That horrible man never even apologised to my mum. Please don't give this man your money! I will be going to trading standards regarding this. ABSOLUTELY DISGRACEFUL!!!
8 years ago (10-07-2017)
Just wanted to say that the service is amazing from this company. I have used the shoe repair service multiple times and I'm always impressed with the service given and the repair itself. I recently took in 4 pairs of stilettos to be repaired last week. Some of them were looking really worn and in a terrible state. The gentleman who works in the shoe repair part of the shop is so friendly and ensured my shoes were ready within 2 days. He also made them look as good as new. I was so impressed with them. Therefore, just wanted to say thanks and that I will be returning and recommending his services to friends and family.
9 years ago (22-08-2016)
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