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IBT Travel

  1. Prestwick
  2. Prestwick Travel Agency

Reviews, get directions and contact details for IBT Travel

IBT Travel
Address: 15 Skye Rd, Prestwick KA9 2TA, UK
Phone: 01292 477771
State: South Ayrshire
City: Prestwick
Zip Code: KA9 2TA

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Reviews
I am a parent of a pupil who is currently stranded in Folkestone because your company has supplied a substandard coach, which has broken down. The trip has now been cancelled. You owe us and a group of very upset children an explanation?
ABSOLUTELY SUPERB! As our school ski trip party leader, I am definitely of the opinion that IBT were amazing throughout the coronavirus pandemic. I honestly can't believe the reviews about the company's reaction during the coronavirus. The issues raised are clearly from parents in these other reviews are as a result of awful communication from the school not the fault of IBT. The school should have kept the parents better-informed. THE FACTS: IBT quite rightly promptly cancelled our ski trip mid-March scheduled 3rd-10th April due to the outbreak. By the end of April IBT had issued a Credit Refund Note to our school which is a full value credit note OR full refund on expiry 31st Jan 21. By the third week of May, IBT had arranged to refund ALL monies paid and parents were then given a full refund. All monies were returned into our school account by the end of May. I think, in such awful circumstances, IBT were absolutely amazing. In comparison, I know other school ski trip party leaders in my local area who didn't hear from their ski company, then didn't receive any money back for many weeks and still July 20 have not had all money refunded. As far as I am concerned IBT handled things extremely well - I as a party leader, and we as a school, have full confidence in using them next year and future years.
Yeah I heard this firm were ignoring parents pleas for their cash back on a cancelled holiday for their kids. At the very least they should get a freebie when lockdown is lifted. I never awarded a star here. It should be zero stars.
IBT REFUSING refunds to parents with school trips booked hundreds of parents left with losses in excess of 1000 per child , MD refuses to speak to parents , IBT IGNORING the law and travel regulations Update : IBT did finally refund HOWEVER This was due to the fact that an official complaint was raised with both ABTA and the CMA This was NOT a failing or miscommunication with the school I had many email exchanges with the MD and the Manager and in the early days they simply dug their heels in and refused refunds So for everyone that has received their refunds this was due to the fact that others were fighting the cause NOT because IBT managed this well The handling of the COVID situation was nothing short of appalling
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