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HSBC

  1. Fareham
  2. Fareham Bank

Reviews, get directions and contact details for HSBC

HSBC
Address: 71 West St, Fareham PO16 0AN, UK
Phone: 0345 740 4404
State: Hampshire
City: Fareham
Zip Code: PO16 0AN

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

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Reviews
No clear instructions were given when transferring my account from a different bank. I was told all the accounts will automatically transfer over but that wasnt the case. Only current accounts transfers.
7 years ago (19-05-2018)
Following a conversation with the call centre, I made a special trip to HSBC Fareham branch to make a change to my bank account. Both account holders were present and I had a clear letter of instruction. We were left for 10 minutes before a young lady by the name of Julia came to see us. She was brusque, unsmiling and did not greet us but told us we would have to wait with her for about an hour whilst she carried out our instruction and made a phone call. I explained this was not what we had been advised on the phone. She was unsympathetic and curt. Eventually she agreed to take my contact number and ring me if she needed any further information. She was exceptionally rude bordering on insolent. She called the next day to ask some irrelevant questions and said she was about to proceed with my request. 24 HOURS LATE. Another day on and I have no idea what has happened, what next steps are or how to access any of my HSBC accounts. Internet banking no longer recognises me and I have no idea if my cards work, or if my DDs are affected or not. This is shocking customer service to any customer, let alone one of over 30 years standing. Now I know why my main accounts, mortgage and business accounts are all with another bank! Naturally, there is no way I can contact the branch without having to make a special trip in. AGAIN. Choose a bank with UK call centres too as India has not got a clue how to handle this situation, so have been spectacularly unhelpful too.
8 years ago (28-10-2017)
Staff was not friendly, did partially for offer spaces for walking interview.
7 years ago (17-02-2018)
As a general rule I don't really like banks, however when I have visited this branch they have been helpful and pleasant. The updated layout means you don't need to queue for long and staff are very accommodating.
8 years ago (26-07-2017)
Worthless. The people are friendly but they haven't gotten one thing right. My money is in limbo, has been for ages and I'm not sure I will ever see it again. They're very friendly but competence is much more important when it comes to feeling safe about a banking establishment.
15 years ago (23-07-2011)
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