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HSBC

  1. Durham
  2. Durham Bank

Reviews, get directions and contact details for HSBC

HSBC
Address: 1 Saddler St, Durham DH1 3NR, UK
Phone: 0345 740 4404
State: County Durham
City: Durham
Zip Code: DH1 3NR

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

related searches: HSBC open Saturday, HSBC Near Me, HSBC UK, HSBC London, HSBC Manchester, HSBC login, HSBC Birmingham, HSBC book appointment
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Reviews
The bank is larger than the one in Windsor, Surrey. And they have a Premier section, which Windsor does not. So their customer service was shockingly sub par. I was really surprised that the Premier officer on the day did not want to help me even though I am a premier client. I tried to approach their premier guy, but he was on a mission to avoid contact. This is very annoying as HSBC tries very hard to sell its premium brand?! I was really confused. The reason I gave it a 3 star was because the young woman at the counter was the best part of the experience. She deserved a 5 star rating while her premier colleague and the older and less than helpful gentleman at the counter, who was dismissive and not very customer orientated, deserved s zero!. Ms. Kahlbom, brava. And thank you.
7 years ago (23-01-2018)
Incredibly horrible services and the rudeness and unprofessionalism of the staff were just beyond imagination. I arrived at 3:30 and was told to come back tomorrow! They close at 5 and the front desk woman was like there's no guarantee we will have one staff available to open a bank account for you. In 1 and half hours? Ridiculous service! I said I will wait here. And while I sat, they just let someone else cut in front of me, and asked me to stand and wait for another 30 minutes. The one opening my account for me took me straight an hour to open a bank account. The ringing machine was running out of paper and it took her 10 min to get back. Too many security questions and such tedious procedures to access your bank account. There are only TWO windows open in the entire bak and there is always a long line waiting for normal business. HSBC and a Swiss bank is with international reputation but the existence of the Durham branch is simply intolerable. Either replace all your staff or shut down that bank completely. Don't let the Durham HSBC ruin your global reputation. You are humiliating yourself by keeping this brach running. Also, when I was talking with your staff, another staff just interrupted as if I do not exist. Your two staffs were talking forever and completely forgot about your customers! Incredibly selfish, rude, barbaric and intolerable savages working there. A lot of them don't even speak proper English
8 years ago (09-10-2017)
With the earlier feedbacks and overall scroe of 1.5 in mind, I was bit skeptic while visiting this branch..but within few minutes it was over. Rapid , methodical and very helpful service, I'd like to mention David's Name.
8 years ago (15-09-2017)
I've never had any issues with them, and I've banked there for over three years now. Unsure why everyone else is giving them low scores.
8 years ago (15-10-2017)
45 minutes and counting to see an advisor to open an account ... All the premier consultation rooms look empty. Most staff friendly, some are quite prickly but all customers face long wait times.
8 years ago (06-10-2017)
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