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Homebase

  1. Newcastle
  2. Newcastle Hardware Stores
  3. Newcastle Home Decor
  4. Newcastle Furniture Shops

Reviews, get directions and contact details for Homebase

"Homebase Newcastle Under Lyme is a hardware and home improvement store stocking a wide variety of products. Whether you're looking for help with your next garden project, paint and decorating supplies, furniture or even flooring, visit Homebase online or in-store to browse our range. Beat the end of summer blues by tidying up your garden and exploring ideas for your next home improvement project. Pick up your autumn project necessities in Newcastle Under Lyme. Homebase has been providing hardware essentials since 1979. An in-store team of home and garden experts in Newcastle Under Lyme are ready to help you with inspiration, project guidance and information on the latest trends."
Address: Brunton Lane , Newcastle NE3 2EZ, XTW, GB
Phone: 0845 640 7652
State: XTW
City: Newcastle
Zip Code: NE3 2EZ

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Reviews
I am writing to express my dissatisfaction with an incident that occurred at your store yesterday. Due to my work schedule, I arrived 20 minutes before closing to grab some plants and intend to pick it as quickly as possible. Despite this, I encountered extremely poor treatment from one of your staff members. While I was selecting my plants, the staff member began spraying the trees right where I was standing. He appeared to be unhappy with my presence so close to closing time. I do not know what spray was used, but shortly after returning home, I felt dizzy and experienced significant discomfort in my nose because I'm allergic to chemicals. This incident raises serious health and safety concerns. I understand that arriving near closing time can be inconvenient for staff, but this does not justify such behavior. Spraying chemicals near customers, especially without any warning, is both unprofessional and hazardous. The staff member's attitude and actions were unacceptable and have left me feeling unwell and deeply concerned about customer safety at your store. I hope you will take appropriate action to ensure that such incidents do not occur in the future. It is crucial to maintain a safe and respectful environment for all customers.
We normally get our customised paint from b&q but we were disappointed with the last 2 ones they mixed for us. We found what we were looking for here and the colour was there. Looked the same on the wall as on the tin.
Big and spacious with plenty of parking. Large plant section outside but strange mix of plants. Oddly a fair amount of Farrow and Ball paint reduced in telhe paint aisle. Friendly staff
1st time using these for paint stock, but was actually good in here.. had to get farrow and ball and they stock plenty of colours of this. Staff friendly. Have deals on premium paints. Buy1 get one half price at moment.
Absolutely dreadful. I’ve been here 3x in the last week and each time the experience is worse. The staff are clueless - they don’t know anything about the products or basic DIY. It’s utterly ridiculous and I will never go again
Manager Andrew was massively rude when assisting with a complaint. Even before a word a left my mouth he was massively defensive, Worst customer experience I have ever had. Put all the blame on the customer and did not want to take any ownership of a serious complaint. Even though the information given to was inaccurate. This wasn't the main reason I was upset it was the manner of how he was speaking down to me and how disrespectful he was being. Andrew didn't want to provide me with any solution. He at one point said I can email customer services but they will tell you to go back to store and the store will not do anything, it almost seemed he was happy to waste my time. I will go out of my way to never use this store again even it means traveling much further out.
Love the store! Great atmosphere and friendly staff. Always happy to help. The new kitchen ranges are beautiful!! So stunning, great quality and great prices. Thank you
I would like to give 0 stars but I have no option. I have bought a piece of wood which was marked at £8.50. However after checking the bill I was charged £21 for the piece of wood. I have already used the wood, but went back to the store to ask why I was charged £21 instead of £8.50. The lady at the till said they won't refund the price and I have to return the wood for full refund. The manager of the store said that it was my mistake as I should have checked the price when I have bought the wood. You can clearly see the price in the attached picture. The Manager was not helpful and was not accepting their pricing mistake instead blaming me that I should have checked the bill before leaving the store. In future I will not shop in this store as the store manager is very rude and blames customers for his colleagues mistakes.
Lovely store, staff very helpful, wanted to buy small greenhouse. Out of stock, wouldn't let us buy the one on display even at full price. Said we could have it at full price ok but then manager then said we couldn't have it, presumably as they would have to make another one up. She also said they are coming in a couple of days, but if we ordered it delivery to shop we would have to pay delivery charge, even though they were delivering them to the shop anyway?!! We left it and found there was one in Homebase at Telford so we drove over there to buy it.
Basic diy stock a bit pricey and looking dated now but most stores do now. Good garden supply area good paint stock
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