HM Passport Office Newport

Reviews, get directions and contact details for HM Passport Office Newport

Address: Nexus House, Mission Court, Newport NP20 2DW, UK

Phone: 0300 222 0000

Website

State: Newport

City: Newport

Zip Code: NP20 2DW

opening times

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:30 PM
Sunday: Closed

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Reviews

I came today for my fast track appointment. Fantastic staff, they were friendly and professional, everything went smooth, great experience.  Now for the down point. The parking was a joke. If a policeman/warden came around here, they would be a millionaire by the end of the day from the amount of cars parked on double yellows. There was even one in the middle of the road. There was a car park, but it was for staff only, with warning signs to anyone else, and there were like two cars in the passport office's spaces.  Why not reserve a couple for customers? You could then fine people, who are not customers, for parking there, and make some extra quids towards your coffee stations and staff christmas do. I was 50p 20p-ing it while I was inside, hoping I don't get fined. Not that I'm admitting to parking on double yellows.  This was probably the one time in my life that I visit the passport office, as I'm sure it is the case for many more people who come here for the fast track service, what an awful experience it would be if we got a fine. The passport office is not exactly the sort of place you'd think to go and park on a daily basis. Would it really hurt to reserve a space or two for customers who have driven a fair distance?  I suspect the cars on the double yellows belong to people who work around the area. If that is the case, a staff only multistory would help, then that would free up spaces in front of the buildings for customers of businesses around the area. It worked well for some businesses in Bristol.

I’ve only the best things to say about the staff at Newport Passport Office. After not receiving my sons passport and it getting close to his flight date I took the chance and just turned up. From as soon as I approached the doors the security guards were so kind and really helpful, while we were waiting they even came out with water for everyone. The lady on the door that took our details was amazing as well, so grateful to her. We turned up at midday and with some more assistance from the amazing security guards and the man who actually handed over we went away at 4.30 with my sons passport in hand. I have one really happy son and I am relieved for sure. Newport passport office, your staff are the best, you are very blessed to have them. Thank you so much

Had write to say what fantastic service I received last week at Newport. All the staff were so friendly and helpful. I discovered my passport was not valid being over ten years old despite not expiring until next April. I arrived at 7.30 am the day of my flight, at 1.20 pm in Bristol and left with my new passport at 11 am!. I am disabled and on oxygen so if I had missed the flight I would have lost my holiday as it takes weeks to sort all the medical approval needed, my children and my adult daughter were all the airport waiting for me and the relief when I got to join them was overwhelming. Thank you so much for all your help Newport passport office!

I have no words to describe how lovely, friendly and efficient the staff at this office are. I travelled 106 miles to try and sort out my daughter's passport as we have a trip tomorrow. And they managed to sort it out, now I'm just waiting for them to call me to collect the passport! All staff are helpful, smiling, offering water in bottles for those waiting outside.  Something that really impressed me! I am very grateful and nothing can pay the smile of happiness of my daughter! Let's travel !    thank you and God bless you all !

Great staff & service. We got caught out by new EU rule on issue date on passport and were turned away at the airport. We drove to Newport office and explained situation to security guard on the door as it was a Sunday and office was closed. He was so nice and told us to come back 8am, and ask for him. We did this and got a premium appointment practically straight away. Paperwork was done and we collected our passports 4 hours later and flew out to meet our daughter and her boyfriend who had had to go without us. Amazing service.

My 15 year old daughter had to attend the appointment for a fast-tracked application on her own, unexpectedly at the last minute. She and we! were naturally nervous about her doing that, but the staff could not have been more helpful and friendly. She came away with her confidence really boosted as well as her passport sorted - thank you so much to all the staff at Newport Passport Office, not often such brilliant customer service is experience is evidence in the public sector, you really are an example of what can be achieved with a strong team of warm-hearted people!

Arrived at five past three for a three thirty appointment and the ‘small’ man on the desk told me to come back at twenty past. I had to sit outside in the January wind and rain for twenty minutes despite there being available seating in the waiting area. People need to use their common sense and be a little more compassionate to people. The country needs a bloody good shake up. I am a nurse and feel that people should not be treated like this.

Many thanks to all your very friendly, helpful and efficient staff! I  discovered my passport would be just out of date next next week when we go on holiday. There were no appointments on your on-line service until after we were due to get back from holiday! So great anxiety and gloom. But I drove 75 miles to Newport on the off chance to be a 'walk-in' and had a new passport in my hand 24 hours later.  Brilliant and many thanks!

Having left it far too late to renew my passport I tried to get an Online Premium Appointment.  The closest passport centre with an appointment was Newport, over 150 miles from where I live in Surrey.  It was incredibly busy but the whole process was very efficient and the staff were lovely.  I was in and out in ten minutes with my new passport in my hand.

I cannot thank Wendy enough. She was absolutely amazing yesterday. I was booked to go on a family holiday on Sunday. When we were checking in at the airport it came to light my passport had ran out. I know crazy mistake but it happens. I had my sons medication in my bag, I didn’t go and neither did my bag. 2 days later I am flying to meet my family. 2 days later I am on my way to be there with my family thanks to the help of Wendy. Forever thankful. Wendy you are a angel  miracles do happen  Newport passport office…

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Directions to HM Passport Office Newport with public transportation

Lower Dock Street 20 meters

JF2

SJ11

Usk Way 170 meters

SJ11

X74

East Dock Road 180 meters

JF2

SJ1

Usk Way 200 meters

SJ11

X74

East Dock Road 270 meters

JF2

SJ1

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HM Passport Office Newport

Reviews, get directions and contact details for HM Passport Office Newport

opening times

Directions to HM Passport Office Newport with public transportation

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