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HM Passport Office Durham

  1. Durham
  2. Appleby In Westmorland Local Government Office

Reviews, get directions and contact details for HM Passport Office Durham

HM Passport Office Durham
Address: Freemans Reach, Durham DH1 1SL, UK
Phone: 0300 222 0000
State: County Durham
City: Durham
Zip Code: DH1 1SL

opening times

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews
LOST PASSPORT READ HERE. on Friday late night I discovered that I lost my passport I tore up the house for 2 days until I figured it’d be better to get a new one as I’m flying on Thursday. I booked an appointment first thing Monday morning. Despite being 2 hours away. Went to the passport office. Had a conversation with the staff checking bags which were great people. There was a younger man. Late teens early 20’s and an older gentleman who were both great help. When I got my number called. The lady at the desk was very helpful I wanted a passport immediately printed out for me. Which they will not do for lost passports. She told me that I can’t get one same day bit of a heartbreak when I found out but she said that she will try to hurry it up best she can. However there is hope. Don’t be alarmed. I’ve woken up today Tuesday morning to a notification that my passport is out for Wednesday morning and I will be flying on Thursday morning. So it has taken me just under 48 hours to get my passport. Buzzing baby off to Sicily .
We Had or passports stolen and came here for the interview and assistance for renewal.nAnd I must say the lady who dealt with us was an absolute STAR Ursula!And her colleagueShe couldn't of done more to help us. Many virtual hugs to her.nThanks sincerely
My sister's online BNO passport renewal went very well and quickly. She was kept well informed of the passport status and when it would arrive via email, text message and WhatsApp.nnWhat I find useful:n- Possibility to do passport renewal online with a digitalnphoto for other European passports you still have to make an appointment at the town hall and bring a non-digital photon- Passport photo can be taken yourself with a camera or mobile phone.n- If the photo is not good, they will continue to send you a reminder until you upload a good photo.n- You can reschedule the passport delivery to another date thatnis more convenientnnPoint for improvement:nIt might be better if there was a possibility for the following option: when renewing the passport online, have the option to choose not to return the supporting documents and old passport to the applicant.nReason: In other European countries, you can have the old passport destroyed when collecting the new passport from the town hall.
Booked an appointment to renew my passport, 1-week fast tracked. I arrived 5 minutes before my timeslot, place was empty, I was out of there in 3-4 minutes. Great service.
I had applied online to renew both my mum and dads BNO passports back last Nov. Within 3 weeks my mums renewal was done perfectly whilst my dad's one was done in error so he was told to return it. Long story short, he returned the passport and 2 weeks later, he received the same wrong passport with corner cut off but WITHOUT his new passport! Some telephone operators were extremely un-knowledgeable as they do not even know what to do?! I was very shocked when one of them sent me to the home office for my dad's BNO renewal!nHow could any passport offices fail twice to do such basics procedures of renewal?nAlmost 5 months gone by, the issue has still not been solved.nI am their daughter who lives and works in Britain; and my parents are based in Hong Kong. I am their only child so I fly home whenever they need my help.nNow I had a call saying I was told to re-apply his application and make another payment online. What a joke! Todaynis the fifth month since I applied for my dads passport. I just hope I won't be charged again because it wasn't my fault. It was the passport office who failed twice to give me the right passport.
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HM Passport Office Durham map

Directions to HM Passport Office Durham with public transportation

Freeman's Place 80 meters
40A
Leazes Road - Millburngate Bridge 140 meters
20
204
204A
20A
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22A
24
40
41
42
56
57
57A
58
6
65
ED1
N21
PR1
PR2
X12
X62
Claypath Millennium Place 180 meters
204
204A
64
65
X62
Claypath Millennium Place 180 meters
204
204A
40A
64
65
X62
Freemans Place Coach Park 210 meters
40A

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