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HM Passport Office Durham

  1. Durham
  2. Appleby In Westmorland Local Government Office

Reviews, get directions and contact details for HM Passport Office Durham

HM Passport Office Durham
Address: Freemans Reach, Durham DH1 1SL, UK
Phone: 0300 222 0000
State: County Durham
City: Durham
Zip Code: DH1 1SL

opening times

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews
The Durham Passport Office is the kind of place you only visit when you need to, but they make the experience as smooth as possible. The staff were efficient and professional, helping to get everything sorted quickly. While it's not somewhere you'd choose to spend your day, the location is a bonus – there's plenty to do around Durham while you wait. From charming cafes to historic sights, you can easily pass the time exploring the nearby area. It’s as good an experience as you can have when dealing with important documents! Five stars for making a necessary task feel a bit more enjoyable.
Booked an appointment for Tuesday afternoon for the premium passport service. Arrived at Durham and the first impression we got was the rude, insensitive security guard on the door. His attitude was disgraceful and he was extremely unhelpful. During the appointment we were told the passport would most likely be arriving on Friday morning for our flight or by Saturday. It is now Tuesday and it’s still not arrived. We have called the passport office over 20 times and received a different answer every time, the workers were clueless, unhelpful - telling us the passport may have been destroyed, or that it’s on the way, or that it’s been downgraded to a standard service: literally a made up answer every time we have called. On Sunday we were told we would be contacted in the morning by Durham about the status of the passport, however we have received no phone calls or emails. We have paid over £200 and missed our holiday due to their lack of concern, help or care. This is disgraceful.
We paid for the super fast service as we were travelling in a couple of days. Got printed quickly. There was an issue with our appointment time as they’d allowed us to book one for 7.50pm, despite them closing at 3pm that day. They told us over the phone to just turn up earlier and it was fine in the end. Very quick. In and out in ten mins with new passport.
1 week fast track. Had my interview on Saturday. Pleasant staff very helpful. Within 2 hours of the interview I received an email confirmation that it is being printed. Received my passport tuesday. 5 stars very happy.
Lost passport 1 week before the holiday so ordered a new one with the 1 week service and fingers crossed.nInterview at Durham was Friday and email has just arrived to say passport will arrive Tuesday.nExcellent service
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HM Passport Office Durham map

Directions to HM Passport Office Durham with public transportation

Freeman's Place 80 meters
40A
Leazes Road - Millburngate Bridge 140 meters
20
204
204A
20A
22
22A
24
40
41
42
56
57
57A
58
6
65
ED1
N21
PR1
PR2
X12
X62
Claypath Millennium Place 180 meters
204
204A
64
65
X62
Claypath Millennium Place 180 meters
204
204A
40A
64
65
X62
Freemans Place Coach Park 210 meters
40A

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