Hands Tanned

Fabulous! So pleased with my nails, the best they have ever looked, so much choice, great advice, would highly recommendService: Acrylic nails

I bought a groupon voucher for Hollywood lashes for £23. According to the website, the full price of this is £85 which baffles me. My eyelashes were okay but to be honest I was a little disappointed. You don’t get an option of what lashes you want and mine didn’t look that great or noticeable. On top of that the service wasn’t that great at all- the woman who did my eyelashes wasn’t very friendly, neither was she to another potential customer that came through her door. I’m surprised, because you’d think the reason they are offering groupon vouchers is to gain customers who want to return.

Went here for my pedicure. Never seen so unorganized place. So much mess and everything is in dust. On my question where to put my jacket, the lady told me to put it on the floor..Seriously?! Okay...After the procedure she asked me to walk to sitting area and wait for my feet to get dry under the old fan. She didn't tell me how long to sit here and what to do next etc..she just left with another client to the next room... I was sitting there for 20mins then I got tired and thought that my nails should be dry..I left the place,came home..and what I see...my polish came off and stuck in my socks! :D Worst place ever, I can't believe how do they survive with this behaviour to the business and Hands Tanned. Health and Safety is on zero! This is a great example of how to not build the business..

I'm shocked at all the negative reviews. I discovered this salon via Groupon and will continue to go back. I've had shellac nails which lasted 3 weeks... possibly more. No chips. My Hollywood lashes lasted 2 weeks looking great!

My mum and I were booked in for a manicure and shellac each. There was no manicure at all and both our nails only took about 40 mins!!!. There was polish on the end of our fingers and some of one nail wasn't painted. We both felt as if they really couldnt care if we came back or not. We wont be returning or recommending here to anyone.

Extremely dissapointed. Spent weeks trying to get an appointment with no luck; left voicemail, messages and tried calling multiple times. Eventually went down and managed to book face to face with a nice lady. However, the woman who did the pedicure for my dad was very unfriendly and sometimes rude, rushed through the pedicure didn't bother to trim the nail as it was "too short" or clean up the skin around the nail bed. Procedure in total lasted about 15 mins with next to no difference between the "professional" pedicure and washing and creaming your feet at home. Would not recommend!!

Booked online because that's the only option with this salon - their email link doesn't work, and the phones go to messaging. Their on-the-hour appointments were showing ALL available. I then left phone messages about 2 treatments for which I had Groupon vouchers. No response. Two days before my first treatment was booked for, a woman rang to inform me that the appointment I'd booked was not available, and suggested another time slot, which I couldn't do. This happened on a previous appointment, which had been booked prior to a holiday. I booked online, but the day before my scheduled appointment, I was told that there were fully booked that day, and suggested another day. As I'd be going away that day, I refused it. I contacted Groupon, who contacted the salon, and by some miracle, they could fit me in on the date I'd booked for! I declined. Deciding to give them a second chance, I made the booking for Hollywood lashes, but they let me down again. I don't know how this business keeps going, but I know they give preference to their regular clients, even if it means they have to cancel a Groupon client. If they don't want voucher clients, they shouldn't offer Groupon deals. I will not be returning to this salon, along with many other people who have had similar experiences.

Disgusting. Would never ever book with these again. Booked through Groupon due to availability they had before my graduation next week. A few days before I'm due to have my nails done on Friday a woman rings me at work to tell me that they can't do my appointment and their next available slot is the 5th of December the day of my graduation. I tried to explain to her that of they have a salon diary they shouldn't let Groupon take bookings for them as clearly many others have had the same issue. The aggressive woman continually talked over me and when I asked her to let me finish speaking she said sure and hung up the phone! No one answered when I called back. They have completely ruined my graduation now and now I have to scramble to try and get booked in with someone else in 3 days! Disgusting customer service, so I dread to think what the nails are like. She didn't even apologise once, and hung up on a customer who has PAID for a service at their shop, now leaving me to wait weeks for a refund from Groupon. Would give then 0 stars if I could.

Groupon gone bad. They say you get what you pay and here it's bad customer service and a poor quality manicure. On arrival I was greated, if you could say that, by someone who could barely bother to get off the phone. The nail technician, whilst working on another person then asked me to put my nails in the soaking bowl. After a while, I asked how long it was going to be and said that I wasn't happy about putting my fingers in solvent which were now turning white at this point. She replied that this was their usual removal technique and she would scrape off the polish. It's not a technique I've ever experienced before, it seems to be a means of getting as many customers through as possible. Before she continued with the polish she took the money for the removal, it's usual for payment to be taken after a decent service has been provided, not before, they have obviously had complaints and refusals to pay. Why bother with cuticle tidying up when you can simply paint over them! Although the polish was a nice colour it wasn't Shellac, which I had been misled to believe it would be on the voucher. Needless to say, I won't be returning and will be complianing to Groupon about the misleading sale of Shellac. I feel sorry for the technicians who are obviously forced to book in as many appointments as possible and to rush through the procedure. I've had bad manicures before, but this is the worst possible.

*AVOID* *AVOID* Purchased groupon voucher for lashes paid extra for glamour lashes asked for full looking lashes came out with sparse looking lashes!! Within a week lashes looked terrible they had fallen out clumped together thick of glue the lashes weren't sitting right. Returned to salon for them to be sorted out was charged £15 and they look even worse. Absolute rip off salon state the price is normally £85 not a chance!!! I have since had them removed and redone elsewhere and they look fab and cost £35. Extremely disappointed had friends comment how bad they were. I have complained to Groupon. Strongly advise you avoid this place have been getting my lashes done over 10yrs and these have been the worst!!!!

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