Halfords

The guy who I dealt with in store was brilliant. Very professional and helpful. Unfortunately they wouldn’t price match the car stereo and connecting kit that I found a hundred quid cheaper elsewhere from legitimate UK based resellers despite the sites complying with what is written on the Halfords website. Apparently what is on there doesn’t match up with what the manager says. So they lost my business. They didn’t even get the installation work because they won’t install kit that you don’t buy from them. Very poor. Although the dude who I dealt with really is worth whatever they are paying him. He seems to run the place rather than the manager who didn’t even bother to come and speak to me.

I ordered some car and bike bits online yesterday after the store closing time. The screen said they were in stock and I'd get a text and email when they were ready for collection next day. The store opened at 8 this morning but by 1030 I hadn't had a text or email so rang the store to chase up. The person I spoke to implied that they hadn't yet picked the order but said the inventory clerk would ring me back to confirm everything was in stock, had been picked and was ready to collect. By 1130, no-one had called so I chased up again as my screen was still showing the order being processed and I hadn't had a text / email either. This time I was told the order was ready for collection and they couldn't understand why I hadn't been told. When I collected the order at about 12:15, I was given the wrong item ready to use screen wash, not concentrated. Fortunately, the lady at the till spotted this before I left the store and swapped things over. On the way home from the store, I got a text and email saying the order was ready to collect - 15 minutes after I'd collected it. The 2 staff I spoke to on the phone and the lady in store were all friendly and as helpful as they could have been. But someone behind the scenes the inventory clerk? is letting the side down by not picking orders promptly, not phoning customers when asked to, not picking the right items, and messaging customers about "order ready" far too late. Laziness or incompetence? It doesn't matter which - someone is letting their team down badly, and messing up the customer experience as well. I'll try another Halford branch next time.

20 mins to closing, dark outside and I asked if a bulb could be fitted on my car. I had a long journey ahead and was reluctant to ask but so glad I did. Professional yet approachable, happy and no problem service, i was so impressed. Fitted in minutes, everything explained, I just cannot fault my experience Halfords, thank you.

Nice people at this location. They are informative helpful and easy to get advise from. Any time I need help with car parts or accessories I always come here and make my purchases. Well done and thanks for your service

Placed an order online for collection, well after an hour and no text went to collect anyway but staff weren't all that helpful as I had no text. Turns out some of the items I ordered weren't even in stock despite website not showing any issues. The guy who served me made a call to a colleague to put the stuff on order for me but the next thing I know is get an email saying your order is cancelled! 9 days later money still not back in the account! Did an online chat to chase up refund and the agent couldn't do anything apart from raise a case with the store who have up to 48 hours to respond! Shocking service and a lot of hassle when it was cancelled from their side anyway! Think this really reflects the overall management of this store - one of the worst Halfords stores I've visited, scruffy and in need of a refurb, the staff clearly didn't have enough to do, just joking around with each other. I will never go there again, just not professional. That's why shops like this are dying out to online retailers. Wouldn't have trouble like this with Amazon

We were served today by Lee at the Dunstable branch He went out of his way to make our visit a pleasant experience and was a very caring person. The Manageress was extremely nice. And very hardworking We spent a total of £349

Went to purchase car bulbs, none of the keypads were working, I ask a member of staff on the shop floor for help who was clearly too busy walking around to help, directed to the cashier who seemed to be the only other person in the store. Stood in line for what felt like forever, finally reached the checkout, gave the reg plate of car so cashier could enter into her checkout keypad, located the item and code on screen, she then left her post to go and retrieve the item for me I would have gladly collected it myself the queue behind me has now doubled in size. The other member of the team is still wondering aimlessly around the store trying their best not to make eye contact with anyone in the queue. The cashier finally reappears with the bulb and then asks me if I would like it fitted for a fee twice the price of the item. I politely decline the offer, pay for bulb and swiftly leave. Halfords you need to give this cashier a rise, she appeared to be the only person working tills, shop floor and door security all at once, I'm sure she has had to listen to a lot of customers complaining while on shift that day. Halfords you need to do better!!!!

Store Fitting. What a complete joke!! I’m a Halfords trade card holder and have had multiple dash cams fitted at store. On this occasion I booked and paid online, had confirmation email of date, time & store Dunstable I arrived 10 mins early, all good so far. As soon as I spoke to the fitter Kieron I knew things were going downhill, his 1st comment was its not going to get fitted today, the vehicle needs assessment, the you’ll have to come back. He didn’t even ask what type of car it was! He blamed the website, saying it needs updating. There’s not and hasn’t been any such information on the website. I then called customer services; to cut a 45 min call short, made in store, I had a full refund. Wasted a day off work, wasted time on the phone and to top it off Kieron’s filthy hand prints were left in several places on my new 10miles!! white leather interior…..

Dan S. from this branch was amazing today. Went in for a bulb change, which ended up revealing a totally different issue - nothing for him to worry about fixing, but he did his best to try anyway! Really really happy with the service from him. Thank you so much for all your efforts today.

I was very impressed with the 10 point winter car check it is excellent and you get the details emailed through. This is my second year using this service at Halfords. Keep up the good work.

Directions to Halfords with public transportation

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