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Grosvenor Cars

  1. Newcastle
  2. Newcastle Taxi & Minicabs

Reviews, get directions and contact details for Grosvenor Cars

"Executive service"
Address: 212 Rothbury Terrace , Newcastle NE6 5DE, XTW, GB
Phone: 0191 240 4242
State: XTW
City: Newcastle
Zip Code: NE6 5DE

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Reviews
We have been using Grosvenor for almost ten years without a problem however last weekend was horrendous. As I was getting in the taxi my foot tapped the back of the plastic in between the two front seats. I immediately apologised I am almost 6ft this lead to the driver yelling at me while driving and not looking at the road. He continued to shout about how this was an executive car and I should show more respect. After trying to explain that it was an accident I had no other choice but to end the journey and get out of the car. To make matters worse, he rang the dispatcher and told them I had kicked his car door. Absolutely shocking. I would urge women not to use Grosvenor as I felt so unsafe. I’m so pleased I wasn’t alone at the time.
Grosvenor cars used to be an excellent service, used them for years. Since selling out to Dean their service has been steadily declining. I have refrained from commenting until now but tonight was the last straw. They showed up late and instead of yhe nice Mercedes or BMW that I expect and pay for, I got a grotty old 7 seater taxi. He had to drop me off at the bus stop for me to run in and only just make my train . I expect to pay for and get a premium service when I call Grosvenor. They shouldn't just pawn it off to any old taxi service . KNOWYOUR CUSTOMERS!!!
The service was fabulous. Previously I have used UBER which is meant to be a premium service. However, I had a bad experience as a new mum with my baby with the access of my pram into the car, the driver made me feel very uncomfortable which ultimately made me feel very nervous about using a taxi, in the future therefore I had been using public transport! My friend recommended Grosvenor after a lunch we had as I couldn't face public transport. The driver was so professional and helped me with the pram and baby, despite the driver being in uniform he was so helpful and very kind. The car was lovely on the exterior and interior, very premium. I certainly will be using the service again and will recommend. Thank you Kieran the driver Rebecca
Terrible experience. Enquired about nice car with a uniformed driver through their website. They booked it without replying to the enquiry. Then phoned up to pay for car but because I did not state I wanted an executive vehicle I was sent a bog standard taxi from their other fleet Dean Taxis I have contacted the company to complain. I find it amusing that the other review on here is from a guy whose name is exactly the same as the man I have been complaining too. Hmmm. Perhaps not a true 5 star review???
Grosvenor Cars provided us with three cars - all first class and the drivers went our of their way to be friendly and helpful. Thank you.
Forgot my phone … week later got it back from Safekeeping at airport !
Lovely car and lovely driver card machine didnt work and £20 for 4 mile journey is steep.
fantastic service , they are not comparable with any other firm in the north east. a taxi for the elite
Lovely place great food... staff always friendly
Terrific service, great team, lovely cars and drivers.
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