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Granite Way Cycle Hire (formerly Dartmoor Cycle Hire)

  1. Okehampton
  2. North Tawton Bicycle Store

Reviews, get directions and contact details for Granite Way Cycle Hire (formerly Dartmoor Cycle Hire)

Granite Way Cycle Hire (formerly Dartmoor Cycle Hire)
"Our Cycle Hire Shop reopened on Saturday 4th July at 09.00am. Bookings can be made for the Summer Holidays. Telephone enquiries can be made during office hours, but staff may be away attending to enquiries. We have Giant Bikes Mountain Bike Style Adult, Junior, traditional bikes and electric bikes for full day hire only. Contactless payments requested. Customers will be expected to follow the signage for their safety, in terms of parking, collecting and returning bikes to the shop. All equipment is disinfected between usage."
Address: The Goods Shed, The Youth Hostel, Klondyke Road, Okehampton EX20 1EW, UK
Phone: 01837 650907
State: Devon
City: Okehampton
Zip Code: EX20 1EW

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

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related searches: princetown cycle hire, cycle hire torquay, dartmoor cycles, electric bike hire torquay, cycle hire south devon, granite cycle, brixham bike hire, bike shops okehampton
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Reviews
When we arrived at the hire shop, it was open but there was nobody around. A note on the door said to ring a mobile number, which when we called, it rang unhelpfully on the counter in front of us. Eventually a member of staff reappeared, by which point the previous customers had returned with a problem with their bike. They were told the brake problem was because the bike was brand new and the brake hose was stiff; In all the years of maintaining our own bikes, I've never heard of this. After paying for our bike hire, we were asked what sort of bikes we wanted and their sizes. We asked for mountain bikes, to which my wife was told that a step through ladies bike would suit her better, she suggested she’d be happier with a mountain bike, but was told quite clearly that she would be better on a step through ladies bike. An old tatty mountain bike was pulled out for me, clearly all of the 20+ brand new bikes in their stores were too good for me. My wife’s bike was fine, although she was unsure exactly why she was not allowed a mountain bike. The bike I was given was in a terrible condition, the gears didn’t work, the brakes squealed and were ineffective, the seat post drifted downward as we went and the suspension fork juddered and knocked under braking. We completed our ride and returned the bikes, we were asked whether the bikes were okay and explained about the issues with my bike, only to be told that they were old bikes and did have a number of problems despite being serviced every day. It was quite obvious the bike lacked any form of servicing and had not been test ridden for quite some time. We are still bemused as to why the customers before us were given brand new mountain bikes, whereas my wife was only allowed to ride a step through bike and I was only allowed an old shoddy bike. We wish we’d refused the bikes that were pushed onto us and asked for their decent ones, if you decide to use this business we’d advise you do the same.
Thanks great days bike hire found a pub in Lydford for beer and lunch
Hired a couple of bikes earlier in the week and what a fantastic day we had exploring the Granite Way. Bikes were great and the staff amazing; thanks Amy and Angus. All day hire allowed us to visit Lydford, Meldon Reservoir and Pump and Pedal in nearby Sourton; great cider and fantastic Devon Pasties Chunk of Devon. Will definitely return when next in Okehampton.... Thanks to all.
The staff here are fab - we hired a bike with a tag along. The staff member who we hired from suggested giving the tag along a try around the car park because they are a bit wobbly and said he would give us a chariot type thing if we couldn't get used to it. We managed just fine though. He was patient and kind with my little girl who was quite anxious about cycling. The bike we had was brilliant - seemed brand new and all the bikes were well known brands, all looked new, all well maintained. We had a lovely trip down the Granite Way, had some lunch and headed back. Thank you for great service.
Booked with ease on the website the night before, and Ian happily greeted us on the day, got us all set up with our bikes and helmets. We had a great ride suggested by Ian which was an awesome 17 mile all round trip, and found it chill and easy to drop off the bikes and helmets afterwards when we had finished. Great experience, highly recommended.
We were only offered the unisex mountain bikes. Unfortunately the seats were excruciatingly hard. Rode to Lydford and back and , three days later , my posterior is still sore. Had to use my sweatshirt to cushion myself on way back. Bells would be a welcome addition. Also a stand and pump. Gears were a bit sticky. No-one there when we returned the bikes!! As a service, some improvement required.
We hired 3 bikes for the day. On setting off I mentioned a clunking and the man in the shop advised this was fine as the bikes were hired out and used a lot. There was generally some clunking from the pedals throughout our ride, and also it was difficult to change the rear set of gears from 1st to 2nd gear. The second bike made a noise from grinding brakes after about 30 minutes... for the rest of the day. The third bike would not go into 3rd gear on the rear gears. On out return we mentioned these issues. The man in the shop who issued the bikes stated he would note this, and also tried each bike. He stated the third bike WOULD go into 3rd gear and needs a strong push; not always possible for people with average hand strength! We asked if there would be any discount due to issues with ALL the bikes we hired, and were advised as we completed our trip and they had not had to come out to assist us, this was not possible. Again the man in the shop advised the bikes are used a lot and may need some new parts. I consider this poor maintenance, as parts should be replaced as soon as required on a hire bike, and also poor customer service. Given the opportunity to go some way to rectifying this poor service, the man in the shop declined. Disappointed.
Great bikes - very new - good friendly service. Plenty of free parking. Advised to try the bikes before setting off. The Granite Way itself was lovely.
We had a fantastic time, hired 7 bikes for the day, these guys were brilliant. Cycled the granite way and stopped at lydford gorge. Beautiful. Would highly recommend. Great fun.
Friendly and helpful. Good modern bikes.. and well maintained.
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