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Giant Store St. Pauls

  1. London
  2. St Mary Cray Bicycle Store

Reviews, get directions and contact details for Giant Store St. Pauls

Giant Store St. Pauls
Address: 200 Aldersgate St, London EC1A 4HD, UK
Phone: 020 3598 2535
State: Greater London
City: London
Zip Code: EC1A 4HD

opening times

Monday: 7:30 AM – 7:00 PM
Tuesday: 7:30 AM – 7:00 PM
Wednesday: 7:30 AM – 7:00 PM
Thursday: 7:30 AM – 7:00 PM
Friday: 7:30 AM – 7:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

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Reviews
Excellent customer service. Bought my bike online through cycle to work and process was smooth, staff were helpful (special shout out to Dave and sajid) and product arrived when requested (Saturday morning). After sales also very good in replacing a part which had been damaged in transit (it can happen, it’s how you deal with it that matters). Overall very pleased with my new defy road bike and would definitely recommend these guys.
7 years ago (02-02-2018)
Paul, George and Atiba are my heroes!! They stayed late to help me in my time of need. I’m so grateful thank you!
7 years ago (14-04-2018)
Had my handlebars nicked from my Giant Defy 1 bike so I took it in there for a repair quote. No response after a week so I go back in, I’m told “the repair manager will be in touch“. Still no response so I collected my bike and left. Obviously not interested in the business, very poor. Maybe the sales guys are better than the repair team.
7 years ago (24-02-2018)
Terrible after sales service. Took two months to get a part warrantied. Each week I would call and be told 'We are awaiting a response from Giant, we will chase it and call you back immediately'. Not once did I receive a phone call or message. After 8 weeks and numerous phone calls, I rang Giant myself and who claimed they had no record of the warranty claim from Giant St Pauls. They sent the replacement part immediately. I rang the store to ask whether they had received the replacement part and they responded with the same answer, yet the replacement part had been sent to them (which caught them out). You shouldn't have to chase the store numerous times then ring the manufacturer yourself to resolve any issues. Avoid and shop in a different Giant store.
8 years ago (09-11-2017)
Great selection and great staff. Highly recommend.
7 years ago (11-01-2018)
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