G C H a Ltd

GCHA well I and our neighbours have been flighting condensation four times a day were wiping down windows and still GCHA say it's our faults. No it's a structural issue with the building and they don't like to spend money . They will patch it fix it bodge job it. My self and my neighbours now have filed a report for Dartford borough council environmental health team to investigate more has black mould can create respiratory and breathing problems. GCHA don't care doe so we're all getting evidence now and taking it too ombudsman. We may make them famous to on itv , BBC news very soon . Very very poor management team ! And don't get me started on Steve Harriott Chair of the GCHA Board ..

Staff always very helpful and polite, helped when i was worrying about my rent as was waiting for universal credit.

GCHA what can I say on behalf of myself and most of our neighbours here that are of the same mindset-- An Absolutely dreadful experience that seems to be getting worse here. All the neighbours are in the same frame of mind about how were being treated such a shame as it seemed like a defent place to move to back in 2016. Weve been made to foot the bill for all manner of problems that a decent landlord/housing association would do. No care in the world about the residents. We had a mechanical fault with our door i was locked in the bedroom for many hours a couple of weeks ago and had to call an emergency locksmiths we didnt break the door its an issue that should be the responsibility of the housing maintenance people but ive been told ita down to us to pay even though we didnt fit the doors. We've been left with mould growing on the ceilings and walls for 13 months and had several leaks as the neighbours upstairs shower has broken, and when we ask for help we constantly get fobbed off or without any follow ups. Weve not been able to use our ensuite bathroom in this entire time yet rent keeps going up! Were only contacted when it suits them. Ive lost days Annual leave stayed in on these only for maintenance not to turn up which is terrible service. I keep thinking things can only improve but after this latest kick in the teeth I dont know whether we can cope here anymore to be honest. A truly painful untrustworthy housing service I can only hope things will improve with whatlittle faith I have left here ...

I feel the same way that when I phone that I'm being a nuisance but it's not the case . I only want my uc new rent charge and date sent back to uc so it corresponds with mine . I get fed up with calling to be honest and they are suppose to help you not make you stressed . Sorry but that's how I'm feeling . .

I've been a tenant of GCHA since the 1980s and they used to be brilliant landlords. Unfortunately now emails and answer phone messages go unanswered and when I phone them I get the impression that I am just a nuisance to them. Such a shame.

Terrible with looking after properties and keeping them in good condition

Poor Tennant communication, shoddy workmanship increasingly above inflation rent rises,increasingly poor service.