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Franks The Flooring Store

  1. Spennymoor
  2. Spennymoor Book Store

Reviews, get directions and contact details for Franks The Flooring Store

Address: 16 Cambridge St, Spennymoor DL16 6DF, UK
Phone: 01388 815770
State: County Durham
City: Spennymoor
Zip Code: DL16 6DF

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: Frank's Floor Covering, Gray carpet at Frank's flooring, Carpetright, Laminate flooring store, Vinyl flooring stores, Flooring near me, Carpets Wallsend
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Reviews
Nice and polite to your face but tell you complete rubbish and lies.. ie make appointments but don't turn up, then say it was made for another day, when clearly it wasn't then say they have been to your house but no one was in how ever they are suppose to ring you before they come out then the carpet fitter is a no show, ring up after waiting all day and then send some one from another store to deal with the situation.. Then only to tell him the wrong place for where the carpet was going the stairs is a big difference from a room so had to wait yet again for a slot to be available Complete idiots. Will never go back again to this store, only good thing about it was the carpet fitter made an excellent job putting the carpet down Eventually unsure of his name. They have done exactly the same to a relative recently, not turning up then saying the appointment was made for the next day then saying they had been to the house but no one was in how ever yet they were suppose to ring before they came out.. No phone call.. Spenny store Should be renamed 'do not come here for a carpet'
Ordered a mattress from Frank's before Christmas. It arrived in their store on 23rd December 22. Even though they are open they cannot deliver to my address until 6th January 23. So it's basically sitting in their store for two weeks. I am desperate for this mattress. Very disappointing service.
Awful service. Had an estimator come round, friendly chap, said someone would call the next day with my quote. Nobody called, chased twice, a week later and several failed promised return calls and I still don’t have a quote. Spent £3.5k with a competitor in the end. Franks are a bunch of jokers.
Served by a lovely young man, no pressure sales, manager gave us a good deal on carpet and underlay. Definatly reccomend.
Absoute terrible service staff never answer the phone when your trying to call im surprised they get any business at all very unprofessional
Some great deals on carpets. Unfortunately building is starting to look old with some damp patches in the ceiling.
Good choice of carpets, great prices and excellent service
Great support in the shop and amazing carpet fitting
Absolutely abysmal experience with this shop. I’ve used Franks many times in Coxhoe and had always had good service and good quality carpets with good carpet fitters leaving me very happy. However I placed an order with the Branch in Spennymoor, as I’d been shopping in Aldi, for vinyl to be laid in my bathroom and en-suite with a lovely young Guy called Connor who shone throughout this transaction and shoulders no blame at all. The vinyl was ordered and 2 weeks later they rang to arrange a fitting date but sent me 2 Monkeys from Redcar who laid the vinyl totally wrong with the pattern of boards leaning off to the left instead of running square. Also the door plate had been fitted to the floor using 3 different types of fastening. One was a copper nail, one was a silver nail and the other a silver screw. Obviously I rang the store and spoke to a guy called Richard who throughout our conversation never one apologised and said I’d have to wait 7-10 days for an inspector to visit. I didn’t accept this and so asked to speak to Connor who rang me back very quickly, immediately apologised and asked me to forward him some photos of the poor fitting. I did this and very quickly he rang me to again apologise and inform me that the vynil was to be replaced. So a different team of fitters came but as they weren’t getting paid for this refit they weren’t very happy however they did fit the vynil quite well. Unfortunately they weren’t very good at using sealant and couldn’t do this for me which was poor as I’d paid extra to have it done. So I’m now an ex Franks customer!!
Always go there for my carpets
Comment on this business

Franks The Flooring Store map

Directions to Franks The Flooring Store with public transportation

High Street 100 meters
35A
6
86
8A
99
B66
ED5
X21
High Street 110 meters
35A
8
86
8A
99
ED5
Charles Street 250 meters
35A
6
8
86
865
99
ED5
X21
Charles Street 270 meters
35A
6
8
86
865
99
ED5
X21
Cheapside Stand F 290 meters
35A
6
8
86
8A
99
ED5
X21

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