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Formula One Autocentres

  1. Burton-on-Trent
  2. Burton-On-Trent Parking
  3. Burton-On-Trent Garages

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Formula One Autocentres
"Your local Formula One Autocentres branch at Burton has specialists that offer MOT testing, car servicing and a wide range of premium and cheap tyres. With 50+ years of providing value, care and service locally across 130 locations nationwide, our helpful & friendly staff are ideally placed to serve Burton and its surrounding areas such as Swadlincote & Barton-under-Needwood."
Address: Second Avenue Centrum One Hundred , Burton-on-Trent DE14 2WF, STS, GB
State: STS
City: Burton-on-Trent
Zip Code: DE14 2WF

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Reviews
Booking online was quick and easy. Drop off was fine, done within an hour. Didn't get a phone call to let me know it was ready, however kept an eye on MOT website so maybe they would have got round to calling.
Great service and price via online deal for 2 new tyres. Unfortunately not flexible to change time when I ask to do it but when they needed they ask if I would arrive earlier than appointment which fortunately I was able to do. Tyres were fitted with 40 minutes which was quick compared to previous tyre companies i have used in the past.
Not trusted anymore, topped the oil up twice on two different occasions, both times over the max. It says on idrive it's over max so I check with the dipstick and it says over max so the mechanic didn't even check with the dipstick. I'm guessing he didn't even know where it was? I've been there a few times in the past 6 months for different things. Everytime i go they say I need wheel realign and traction doing. And yes I stupidly fall for it. Not after speaking to people recently will I go back now. I got charged 116 for the last lot of wheel realignment amd traction which made no sence has every other time it's been between 44 and 65 for tracking and wheel alignment thats for all 4 tyres between 45 and 65 now its 115. They just want to take your money. Really poor customer service. I'm.not the first they ripped off and will not be the last from speaking to people that go here from friends of friends. Con artists.
My father visited here to enquire about a new tyre. To say my father was flabbergasted at the treatment he got from the staff member would be an understatement. The staff member in question refused to give me father eye contact and quite abruptly said "we are busy you'll have to come back Sunday" My father is an elderly Asian man and he is completely fluent in English as he has been in the UK for 40+ years so when he relayed this incident to me he would have done so accurately. I wondered whether the staff member in this place took particular issue with my dad or whether they are generally rude and unpleasant to their customers. As I can see from past reviews, this seems to be a general customer service issue. I most certainly would not recommend this place to anyone.
reviews are all good when things work, but very frustrating experience which shows true character. Misquoted for work, their fault & admitted their fault. Did not want to take ownership for about £10 difference on a Tyre & quite happy to try to intimidate me into paying more? Absolute madness, out of principle I was quite happy to pay more anywhere else than here. Shop around & you'll likely find something the same price at another garage, that's my advice. Stay away & don't get flirted by the price.
I had an MOT booked in and when I got they the said they were running a bit behind. I said that I was a bit limited on time and the guy said they would do their best and they did. The car was done by the original expected time 45 minutes after I arrived! I was really pleased as it had passed too.
Pleasant, friendly efficient everything that Halfords was NOT. Great service - recommended. I will return here in future.
Used these on and off for tyres for a number of years. Won't return again after some really poor customer service today. Booked in to have tyres swapped across to new alloys. After an hour only one tyre was done. Manager told me the tyre pressure sensors needed moving across to new tyres. Even though they had the parts to do it he said I'd have to rebook because they didn't have time to do it because his staff were "slow and had no concept of time" and they'd run out of time not my fault they ran out of time?!. Was told to rebook and it would be £120 when originally it was £50. Told the new valve stems were £18 each. Clearly made up because every garage charges £5 and you can buy them online for even less. When I questioned the price and that they must have known the sensors needed moving across when I booked it I was told "sounds like you didn't do your homework". Didnt know I was supposed to be the tyre specialist. All irrelevant because the main issue was they ran out of time because they took an hour to change one tyre. There's a recurring theme in these reviews and that's that they lie about costs.
I have seen the reviews below and I can't directly match the bad ones with my experience so far. I agree the reception could do with a couple of seats just to make it a little more comfortable, but the management, reception staff and the workshop staff have been nothing but professional and beyond helpful. I had some damage to a tyre and needed a replacement to get through an MOT, they explained all of the different tyre options available and never tried to push me into buying a specific type or price of tyre. We booked it in for a time I thought I was available, but it turned out I had double booked myself, so they made an earlier slot available, which I know inconvenienced them, but they didn't complain. The wheel was a pain to get off the car and the tyre was even worse to get off the rim, but they took extra care not to damage the rim. Unfortunately there were 2 cracks in the rim, due to Burton pot holes thanks burton council!. They demonstrated the damage to me, managed to get the tyre back on and checked it would hold safely enough to get the wheel repaired. They recommended 2 places within a few miles, and put the new tyre away for me to return later to have fitted, all in good faith that I would return. There were no additional charges for double handling the tyres, no quibble about times or availabilities. Dare I say it for a garage the staff were extremely polite to me. It's not often you get good value and good service, but in this case I did. They will be my first choice next time I need anything looking at.
Excellent service. Had a problem with a tyre valve not bought from them. They looked at it and fixed the problem straight away - no charge. Good old-fashioned customer service, unlike another place with the initials KF who couldn't be bothered. I know where I will be going come new-tyre time.
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