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Flames Takeaway

  1. Andover
  2. Andover Takeaway & Fast Food

Reviews, get directions and contact details for Flames Takeaway

"Order the Tastiest Pizzas at amazing prices in a. Order online or take it away, amazing food served fresh and hot. Get sides, dips, drinks and desserts."
Address: 37 London Street , Andover SP10 2NU, HAM, GB
Phone: 01264 363222
State: HAM
City: Andover
Zip Code: SP10 2NU

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Reviews
Everything that gives a kebab shop a bad name - including a current 1* rating by the local EHO, purely kept open by late night revellers - much better options nearby
I used to consider flames to be the best kebab takeaway in town. Over the last year you have gone completely down hill. Multiple wrong orders and cold food. Now that you have re branded as Istanbul grill , I thought let's give them another try. Nope, they take your order/money and then text after to say they wont deliver and it's cancelled. Will not even answer the phone to confirm a refund.
Worst kebab shop I've ever used. Never again. Thought would give it one more go for tonights feast but apparenrly they can't even be bothered to tell you that the place is closed but still take your money. Disgusting
First time ordering from here tonight and never again. Ordered on line and paid with card to be contacted 30 minutes later to say we would have to pay a further £5 for them to deliver to us as we are over 3 miles, I’m not I’m 2.6! This is not mentioned anywhere on the website and is made up to try and con you out of more money after you have already paid. It was actually the owner that called me to insist I pay this £5 and I questioned why stating that I’ve already paid and I’m not over 3 miles like he was trying to say. Well I was not prepared for the abuse and shouting at I received! The man was horrible to me and shouting that loud my husband could even hear, at thus point my husband took the phone from me to try and calm the man down! Not much joy, and with 2 hungry children expecting food, and the fact we had already paid we were left with little choice but to pay! Absolutely shocking customer service. Don’t even get me started on the greasy food . Wish I’d read all these poor reviews as I would definitely not of ordered. I will certainly not be ordering in the future! My advice is stay well clear!
Unless you are able to collect your food and see what you are being served, I cannot recommend it. Have since checked their food rating, 1 star hygiene rating?! Ordered through just eat, had to call to chase the delivery as it was 25 minutes late, paid the extra £1.50 for the additional sauces requested but on opening not only found the chilli sauce was missing, the meal was cold, pitta bread just in the box with the chicken,. Not even cut open and jalapeño chicken and frys missing. After speaking to them, they were not helpful or apologetic, so will never order from them again.
Worst food and customer service I’ve ever experienced. Food turned up half was missing and the chicken was raw. Phoned up to see where my deserts and drinks were to then wait a further 2 hours to still get nothing. I first ordered at 10:40 and waited until 2am and still nothing! They then delivered them at 5pm the next day?! Promised me a refund if I went down there to be told I can’t have a refund because they delivered the food in the end a day late. He then pretended to call just eat to sort the refund so I called his bluff and phoned myself. Thankfully I am getting a refund and advise anyone not to go there! Never review anything but this was unbelievably poor
Flames Takeaway online ordering system isn't working apparently, only found out after calling the takeaway an hour and 15 minutes after placing our order on their own Flames website to be told their internet isn't working. After re-ordering over the telephone, the order arrived lovely and hot but only after waiting in total 1 hour and 50 mins : First time we have used them as well, will call next time if we order with them!
Update: 2 hours later I have given up. I'm now eating a pot noodle. Update: arrived 2 and a half hours after ordering. Was cold but was on the house so the drinks were amazing. Ordered through their website, for 1 person an hour and 40 minutes ago and it still hasn't arrived. Think I've been either forgotten or ignored.
Flames was easily the best takeaway in Andover 18 months ago, ever since, its been going down hill fast. The last straw was tonight, over an hour and 20 minutes for 2 kebabs, chips + drinks, all to arrive cold, having been charged for 4 portions of chips when only 1 was ordered?! The order was entirely incorrect. You've lost a loyal customer
Fantastic food.... you haven't had donner meat this good anywhere!!! Proper donner. The fresh bread just finishes off the kebab!!!! I will be back!!!
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