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Ely Bridge Surgery

  1. Cardiff
  2. Cardiff Doctor
  3. Ely Doctor

Reviews, get directions and contact details for Ely Bridge Surgery

Address: 23 Mill Rd, Cardiff CF5 4AD, UK
Phone: 029 2056 1808
State: Cardiff
City: Cardiff
Zip Code: CF5 4AD

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 12:45 PM, 1:45 – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Yes times have been difficult since the pandemic but in my experience, patients don’t do enough to help themselves. Feeling unwell? The general reaction is to phone for an appointment with the doctor, when a call at the pharmacist chemist in the good old days will more often than not produce the required outcome. The only difference here is that you have to pay for over the counter medications. I have always followed this mantra and if no better after the time specified by the pharmacist, I have usually been able to make an appointment. The treatment I have received from the practice originally housed on the Cowbridge Road has been first class. Despite the mess our NHS currently finds itself in, we are still much better off than other countries where they will want to see your credit card etc before they’ll even treat you.
Receptionists as like most gp receptionists need a course in customer service!!!! Clearly dont know how to speak to patients. The doctors and nurses are fab!!! That is if your're lucky to get an appointment. Waiting for years on the phone to try and get and appointment and then to be told theyre all gone how suprising!!!!! Or as nowadays phone call doesnt even go through they just took it another step lol joke of a practice if people weren't desperate you wouldn't be practising. Sort out the practise!!!!! Please ps i had no choice to put no stars so i guess theyre lucky to get that 1 star otherwise would be a zero minus if i could.
1 hour 20 minutes on hold two days in a row and they run out of telephone appointments, all I want is a blood test which a nurse deals with but I have to go through a doctor?. Been told to call up again and again. Disgusting surgery, people will die before they’re seen here. Do better! This is peoples health not a clothing store. Edit: after calling today 28/11/22 during an asthama attack I was told to call back at 1:45pm over a hour later, I am without an inhaler and was calling for a replacement only ... Guess I'll just die then... Shocking surgery, needs investigating by Cardiff Council
Great service when asking for a phone call back from GP. Often will give you prescription without having to go in. People complain about appointments being gone when they have waited on phone but there is only so many patients they can see so as frustrating as it can be it is not their fault!
Pity you can’t leave a zero rating, this surgery is an absolute joke. Trying to get an appointment is impossible they run the lottery system of phoning 8am then 1.45pm on hold for ages just to be told all appointments have gone. What has happened to the tried and tested system of just being able to book an appointment?? Whoever manages this surgery needs to take a long hard look at the reviews they have received and take some action!!!
They are good doctors. Just bever can get appointment. Then when u ring up they say all gone that's the down part of them
Worst gp ive been with. Impossible to get an appointment regardless how much you call and receptionists are really rude
If I could give zero stars for this GP practice, I would. The doctors and nurses are lovely - I cannot fault the way that they work. The receptionists think they have a medicine degree when, clearly, they do not. I should not be expected to say what is "wrong" with me to reception staff; that is between myself and the doctor/nurse. The way in which the reception staff speak to people, both over the phone and in person, is diabolical. There is a serious need to re-train the staff on how to deal with members of the public politely. The E-Consult service is utterly shocking. It worked very well up until it was changed recently. Pointing out a part of my body that "hurts" online is not an effective way of being treated. Nor does this service end up with you receiving an actual appointment to see a doctor. The way in which this service ran before, where you could receive a response from a doctor and get prompt treatment, was great. It seems there is a better chance of us moving to Mars than getting an appointment in this surgery.
Have stopped phoning between 8am and 8.30am as it is continually engaged. By the time u get through all the appointments are full. I have given up. My husband was given a note by the surgery to contact them regarding various matters. I waited 14 minutes on the telephone . Because I was aggrieved at waiting so long the receptionist said I was rude. I was not. Just adamant and fed up regarding the not fit for purpose this surgery has become.
Doctors, nurses and receptionist are lovely. Very helpful, if you're nice and polite to them. Everyone has good and bad days. Not really there fault that our surgery hasn't got enough Doctor and nurses hence why appointments so hard to get. Doing their best under the circumstances.
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Ely Bridge Surgery map

Directions to Ely Bridge Surgery with public transportation

Mill Road 100 meters
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Cherrydale Road 120 meters
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Colin Way 150 meters
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Pendoylan Court 220 meters
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