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Electronic Centre Ltd

  1. Belfast
  2. Lisburn Electronics Store

Reviews, get directions and contact details for Electronic Centre Ltd

Electronic Centre Ltd
Address: 16 College Square E, Belfast BT1 6DE, UK
Phone: 028 9032 7357
State: Belfast
City: Belfast
Zip Code: BT1 6DE

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: Closed

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Reviews
Customer goodwill in reverse? I recently changed my television box and the new one lacks the necessary scart socket to extend the television signal to other rooms in the house. Although I had already seen the necessary equipment I needed on Amazon in a flush of goodwill I decided to support our local business by taking the train into town to purchase the equipment from the Electronic Centre in Belfast. When making my purchase I pointed out that as a pensioner the proposed system needed to work as I could ill afford to waste £60. I was assured that I did not need to worry as they had sold hundreds of such units and that there would definitely not be a problem. The aerial wiring and previous box enabled the television signal to be sent round the house adequately but using the items purchased together with my new television box the sound and television signal proved to be untenable. I took the purchased items back to the Electronics Centre within a 24 hour period in their original condition. In fact the manager queried if I had even had the equipment out of the boxes. He then insisted on testing the equipment that he had sold me even though I pointed out that it did not matter to me whether they proved to defective or not as they did not work with my new box. He informed me that if he could show the items sold worked adequately in the shop he was not legally obliged to give me a refund. I pointed out that a credit note would be useless to me as there was no other equipment in his shop that I would want to purchase. Regardless, he refused to refund my money and I got stuck with a virtually worthless £60 credit note which he pointed out could only be redeemed by myself in person. If the goods had been purchased from Amazon or many of the large retailers they could have been returned without issue. After being treated like this I can fully understand why so many local businesses are facing bankruptcy as customers favour internet companies and large multinationals who value customer goodwill and act in a much more reasonable manner. The outcome for me is that in future not only will I discourage anyone from buying from the Electronic Centre in Belfast but if this is the standard of customer care that can be expected from local businesses I am afraid that neither I nor any of my family will ever contemplate going out of our way to support local enterprise again.
7 years ago (09-04-2018)
Been shopping here for years. Anytime I have either bought equipment or had something repaired the service has been first class! The guys know what they are talking about and actually take the time to try and help.. something the big national retailers could do with trying Keep up the good work
8 years ago (18-12-2017)
These guys are absolutely brilliant and know their stuff inside out. Over the years they've helped me build a home studio for a great price and they are my go-to guys for any technical problems. Their service is brilliant and despite me being a tech-head myself, these guys know all the ins and outs!
8 years ago (27-12-2017)
Good place for all sorts of electronic gadgets and some surprises, prices range from £1 + for small items to items costing hundreds of pounds such as major sound systems and tv's etc - something for everyone - not particularly open to deals as they told me margins were tight 😉
7 years ago (01-03-2018)
dealt with mark knows his pioneers inside and out top man top service! i owned a ddj rzx which was a beast of a controller, down sized to the new ddj 1000 nexus 2 set up in a box pioneer pro dj do it again! by far the best controller for the price on the market thanks for holding it for me mark, we pals now !! bc
7 years ago (07-02-2018)
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