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El Greco Kebab House

  1. Norwich
  2. Norwich Takeaway & Fast Food

Reviews, get directions and contact details for El Greco Kebab House

El Greco Kebab House
Address: 55 Prince of Wales Road , Norwich NR1 1BL, NFK, GB
Phone: 01603 624337
State: NFK
City: Norwich
Zip Code: NR1 1BL

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Reviews
Tried ordering food at 5:50 online, order was never confirmed. Called up and ordered on the phone at 6:05,Was told food would be delivered in 45 minutes to an hour. After an hour and 15 was told they originally said 1 hour to 1 hour 15 me and my wife have clearly developed issues with our hearing today. They checked with the kitchen and apparently our food is on route, 20 minutes later I live about 10 minutes max away I’m still waiting for the food. Imagine the food will have been spat in as I dared to call up and check, will most likely be stone cold too again. Shame pizza plus is shut on Fridays.
Normally a great service, but today was bad. Two pizzas missing from the order where the one that did turn up was over cooked with that and the chips, all stone cold. Prices have rocketed, making one small pizza, 2 fries and a drink just over £30. Had to ring up and reorder, complaining that the original order was not only missing bits but cold, still had to pay another £12 for two more small pizza's. A small take-away meal came to over £42. Never again. Shame, because in the last they have been brilliant.
We moved to Norfolk five and a half years ago and have used El Greco at least once a week since then and enjoyed their food. However tonight was a total disaster! My Wife ordered a medium chicken wrap with salad but no onion and chilli sauce, I ordered medium Dona kebab all salad and chilli sauce and I was told 15-20 mins, 35 mins later I was given our order. When we arrived home, a five minute drive, and opened our bag of food we were very disappointed; the chicken wrap fell apart, the chicken was immensely over cooked and burnt and dry, there was onion in the salad and hardly any chilli sauce to be found. My Dona meat was also immensely over cooked and dry to the point that I couldn’t pick it up with a fork because it just crumbled, my pita bread was burnt on the underside and unpalatable and again the chilli sauce was almost undetectable. Our dogs didn’t seem to mind the flaws, but what expensive dog food! I don’t think we will be returning.
Called for a delivery.. the woman on the phone taking the order appeared to be not listening to me ...when the food finally came she got the order wrong !! ... Food was late.. tasteless hardly hot considering it didn't come far ...over £30 for a kebab n pizza !!! ... chips were well over cooked .. certainly wouldn't recommend unfortunately
Ordered a pizza, was told 45 minute wait, chased after an hour and 10 and was told it was on its way and would be here any second! Waited another 25 minutes called up again, was told my pizza was the next one out, explained I had been told it wass on its way 30 mins ago. “Ohh that order, we’re just waiting for one more pizza for it” oddly enough my pizza was made up of one order so that is code for “we haven’t done it yet”. Poorly run, poor communication - pizza plus for the foreseeable future!
Absolutely shocking have used El Greco for the last 4 or so years The past 6 months the service and food has been diabolical order online with their app food always late cold and never get the order right. It’s like they have just given up such a shame. Won’t be ordering again
Absolutely awful, I've been going to this takeaway since it first opened and all I've had the last couple of times is half an order, cold food and late delivery. I'm sorry but you have just lost a long standing customer. Waste of time and money don't even bother just had ours delivered and straight in the bin it goes!! O and no point asking them to put it right or refund as they can't even get that right!!
Haven’t used for sometime as heard they had gone down hill but other shop was closed so thought I would make my own opinion well I totally agree with everyone the food arrive stone cold and just chucked together what a waste of money won’t be using again
Staff to busy messing around out of sight to serve me, finally hear me and came to take my order almost walked out at this point. Kebab, salad and chips. The Kebab was so squashed in the box with the salad to the point it did not look appetising, chilli sauce was so mild there was no kick. Not all bad the chips were ok but won't be using again.
We got a couple of pizzas, a bursa kebab, chicken nuggets and some cheese cake. The pizzas were delicious with generous toppings. Bursa kebab is now my favourite kebab, absolutely delicious. The nuggets were reminiscent of McDonald's ones. The cheesecake was good. Deep filled, thick base and tasty.
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