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Reviews, get directions and contact details for Driver & Vehicle Agency Northern Ireland

Address: Customer Services Dva County Hall, Coleraine BT51 3TA, UK
Phone: 0300 200 7861
State: Coleraine
City: Coleraine
Zip Code: BT51 3TA

opening times

Monday: 9:15 AM – 4:00 PM
Tuesday: 9:15 AM – 4:00 PM
Wednesday: 9:15 AM – 4:00 PM
Thursday: 9:15 AM – 4:00 PM
Friday: 9:15 AM – 4:00 PM
Saturday: Closed
Sunday: Closed


related searches: MOT ni check appointment, Northern Ireland driving licence, Driver and Vehicle Agency ni MOT, DVA ni contact number, Driver and vehicle Licensing Agency, DVLA Northern Ireland car tax, DVLA Coleraine phone number, DVLA Northern Ireland licence renewal
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Reviews
Today I needed advice because I didn't know how to proceed with renewing my driver's license. Ellie answered the phone. I haven't heard such a helpful and pleasant person in a long time. Thank you very much. I hope I spelled the name correctly
Bought a vehicle that 100% has been given a fraudulent MOT at their Test centre in Cookstown - there is NO WAY it could have legally passed! After waiting 19 days for a response when I raised it as a complaint with the DVA - apparently a phone call to the centre clears it up and the pass is a good one!! Corrupt organisation!! The vehicle had only been driven 19 miles after the MOT ILLEGALLY - as it was SORN!! - there's is no way in the World the damage could have occurred driving 19 miles!!
If it weren’t for employees Joseph and Andy, so far this review would be in minus numbers. I sent my licence in to update I had Parkinsons. Their return envelope looked as though it had a pre-pay stamp on it.. I haven’t been great with paperwork since diagnosis….. the letter was returned by them *I think, unopened and my licence revoked. This started an ‘investigation’ into every aspect of my medical history. I live alone and have felt isolated and dependent on my daughter for everything for 16 weeks. I haven’t been able to swim which helps my condition, go for a coffee or nip out for a pint of milk. A total loss of independence and extremely depressing. At what I thought was the final hurdle they referred me to a specialist to discuss my mental state, not Parkinsons! I have had no accidents or claims in over 20 years and am a responsible driver. Joseph and Andy have been very helpful in this week running up to Christmas, however still no answers. ‘It will be lonely this Christmas’
I sent my Canadian license off in June and still have no update on my account every time I phone.nnI was first told I paid the wrong amount and my application was cancelled, even though I phoned up to confirm the price before paying. My application form was then returned to me one month ago asking for proof of residence and my passport. Thankfully I have 2 passports so I was able to send one but this shouldn't be the case as many people will not have that option and without a licence, it may be their only form of ID. Also, why not just ask for all of the required documents along with the initial application to avoid endless wait times and frustration?nnI phoned again to confirm my form had arrived and for an update and spoke to an advisor who seemed to share everyones frustrations saying his own license took 3 months and he works for the DVA. He did not have any answers for me, only that I should ring once a week to check in for updates.nnJust off the phone again, only to be told that there is still no update on my account. Thats 4 months of waiting now with still no answers and not much help when I phone either. People rely on having a license for so many instances, I don't understand why it needs to be so difficult. My partner applied for his at the same time in Belgium and received a new one 2 days later, no stress whatsoever.nnHonestly the worst system I have ever used. Clearly from the reviews on here and speaking to local family and friends this is a consistent issue for so many people. A complete waste of time
Elizabeth Mark - The LegendnnI had issues with them renewing my license without extending the expiration date, since I was never promoted to pay.nnElizabeth Mark stepped up and was proactive and responsive over email all throughout the second attempt.nnShe’s the reason why I have faith in the Public Sector.nnCheers
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