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Reviews
Phoned for pizza at 9.15
Delivery driver could not find address (which no other outlets fail.) They could not get through on my daughters phone for directions so went back to store with my pizza. When My daughter called to find out what is going on they said they could not find the address and asked if we still want it? Yes please and provided more details of our address. When the pizza arrived one hour and 20 minutes later it was cold.
The deliverer offered to bring back a fresh cooked pizza and I said yes please. He confirmed that I want the same pizza and I said yes please.
An hour passed and no pizza arrived so I called the store. The lady said the driver said you don't want a pizza .
So I repeated that the driver offered a new pizza and then confirmed it was the same order and then said he would be back with a new pizza. Then the lady said why do I leave it so long to call back. I thought this was a rude question to ask . She then said there is nothing I can do as the oven.has been turned off. I told I was not happy with the service and then she hang up on me. So I called back again and the same lady answered and pretended she could not hear me and hung up again. So I called again and the same lady answered and hung up on me.
What treatment is this to a paying customer? What kind of service is this ?
As it happens my daughter works for another domino branch and she confirmed that she has witnessed staff being rude to customers on the phone and hanging up on them. My daughter said at the time to her colleague that you can't do that. It appears that occasionally dominos staff are very rude to paying customers and if they are like me then they will choose a different pizza company. .
I really could not believe how I was treated. I have not given the drivers name or the lady's name. I will give these when I speak to someone higher up in the company.
From a very disappointed customer.
8 years ago (07-01-2018)
Always order from here. I live practically next door so sometimes I pop in or if I'm feeling lazy they will deliver it. Never had an issue and they are always keen to tell me the latest offers to save me money. Always quick food and piping hot. Food always tasted good too. When I pop in the staff are always polite and friendly.
8 years ago (19-01-2018)
Although Farnborough is not that big, the bigwigs at Dominos Pizza obviously saw an opportunity to for a new branch to serve the northern part of the town and nearby Blackwater. Fresh pizza, always delivered hot and served by a good team of people who take time to get to know the locals and their usual pizzas!
8 years ago (16-09-2017)
Still great tasting and local but I am most annoyed at the deal change. I have had the same pizza and the same deal for months!!!...(the tenner special- any pizza with potato wedges or garlic bread and added the hotdog stuffed crust to make the £12.50 minimum delivery). It WAS the perfect pizza for just the right price! the perfect pizza treat! Now my pizza night is aborted! No more pizzas from Dominoes for me! One very unhappy no longer regular customer!
10 years ago (15-05-2016)
Domino's at its finest! After realising today is Tuesday myself and a friend decided we would like to get our mouths round 13.5 inches of some Italian loving and was soon dialing our Chapel Lane local. Your fellow pizza artist, Amy, was ready and waiting to take our order with her angelic sounding voice. She waltzed through the continual questions giving comical comments in places; our order was placed with ease and humour. As I am writing this, there was been an update; the pizza has arrived. That was such a quick, easy and pleasurable transaction, the order is perfect. Well done to the Blackwater Beauts for the effort.
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