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DFS

  1. Batley
  2. Batley Furniture Shops

Reviews, get directions and contact details for DFS

"No matter what's your thing, find your perfect sofa at our DFS Birstall furniture & bed store. Here at DFS, we have over 45 years of experience and expertise in making high quality and stylish sofas. We provide the biggest range of sofas in the country, so why not come along to our DFS Birstall store and find your thing. So whether it's a leather sofa, corner sofa, king size bed or double mattress you'll find your perfect choice at DFS Birstall. We also have our website for online shopping and provide home delivery. Located on Units 9-10 WF17 9DT, you can rest assured knowing that when you visit your local DFS furniture & bed store, you're getting the best in range and quality, all with the help of our in store experts. Visit us in store..."
Address: Unit 9 10 Birstall Retail Park Holden Ing Way Birstall, Batley WF17 9DT, XWY, GB
Phone: 01924 424617
State: XWY
City: Batley
Zip Code: WF17 9DT

opening times

Monday: 09:00-20:00
Tuesday: 09:00-20:00
Wednesday: 09:00-20:00
Thursday: 09:00-20:00
Friday: 09:00-20:00
Saturday: 09:00-18:00
Sunday: 11:00-17:00

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related searches: dfs contact, dfs loan furniture, dfs login, dfs help, dfs faq, dfs sofas sale uk, dfs order online, dfs direct
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Reviews
Large selection of what appears to be good quality sofas and beds. Huge building with ample space and a relaxed atmosphere. Didn't feel pressured at all from staff which I'm grateful for. Ample parking and lots of other shops nearby including coffee which you might need after so much sitting down you'll be doing here!
Bought a sofa & two chairs from here. Was seen by the lovely Emily who was very attentive and helped us get the specifics for our order right. Couldn't have been more helpful, well done xxx
AVOID AVOID AVOID! I wish I could be bothered to write a full review of the horrific experience we encountered with this store but to be honest it was so stressful and draining to go through it all again. Long story short we ordered a sofa from here, it arrived damaged. I asked for a replacement and we was told the store manager has to come out to asses it because the clear damage in the pictures isn’t good enough apparently and they will see from there. They came out, one look, “yes damaged” so ordered us a new sofa and it arrived again, damaged.. worse than the first one. Again they have to send another manager out to assess the damage so they come out and say yes damaged but we can steam that issue out. I explained I just wanted a refund but they told me I had to give them an opportunity to repair it under their terms and conditions? When I explained I don’t want it repaired I’ve paid a lot of money for a sofa, it’s damaged so under the goods and act law for the UK I’m entitled to a refund but apparently their terms and conditions override UK law so I had to let them repair it. They came out to repair it and they couldn’t, which I told them they couldn’t the damage was too deep into the fabric. So again I asked for a refund. Apparently I had to give them a second opportunity to repair it because they believed they could rewrap the sections of the sofa that was damaged. I explained I don’t want that I’ve paid a lot of money for sofa this is taking up a lot of our time now and becoming very stressful. They told me I had to give them one more chance where they would order fabric to re-wrap it. I said what if the colour doesn’t match as we had a velvet sofa and if the fabric comes from a different role the fabric might be slightly different - we was told we was wrong and they could sort it. We wait weeks and weeks for this fabric to arrive, it arrives, they person comes to our house to rewrap the sofa , he lays the fabric over the damaged areas to show us what it will look like and we all stand there looking at it and laugh. The fabric does not match even in the slightest, it looks like patch work. The guy goes away and we ask for a refund yet again. They finally agree to a refund. They come to collect the sofa and the guys that collected the sofa couldn’t of been more careless they dragged the sofa out of our appartment, damaged our door frame on the way out and I was working from home at the time but wanted to give them back the free stain remover kit you get with the sofa so came out to pass it to them and the one of the guy removing the sofa said “yeah no worries love just stand there and watch”… ??? I mean you are paid to remove the sofa that isn’t my job and also I’m working. So rude. When complaining about the damage to the door frame we was offered £80 as compensation.. lol. Also everyone we spoke to at customer service in the store etc was all so rude unhelpful couldn’t care less. This situation went on for 6 months. We finally got a new sofa from oak furniture land across the road and couldn’t be happier with it. Lovely staff we had no issues. When we told them about our nightmare with dfs they told us we wasn’t the first people to come in and complain about them. So if you want to tear your hair out over a sofa, order from dfs otherwise I’d avoid.
DO NOT BUY A SOFA FROM DFS!!!! Had the most amazing service until our order was received it was incorrect and the staff member tried to blame us for her mistake! She was very rude to us. Eventually after speaking to management they placed an order for the correct item however, we had to wait 12 weeks again! No compensation for the wait for their error and top of that and they want the incorrect item back! We’ve called someone out because our sofa looks like it’s not level, and it needs more padding, it’s a few weeks old and it looks like it’s worn out already. Arms are creasing and apparently it’s meant to look like this? Well the piece in their show room did not look like this! You expect better service and quality when you spent nearly 4K on a sofa! I’ve had better service in Primark!
Anna was excellent - friendly, professional and highly competent. I am not someone who enjoys furniture shopping, but she made the process of choosing two sofas and the various options genuinely easy. And my partner appreciated the complimentary coffee!
Worst experience We ordered a sofa from DFS on July 18th with a promised delivery date of late September. Unfortunately, the sofa has still not arrived. Despite multiple visits to the store and numerous attempts to contact customer service, we have received no satisfactory explanation or updates. The delivery date in the app continues to be delayed, leaving us feeling frustrated and misled. We have already paid in full and now find ourselves trapped in a situation with no clear resolution. Avoid DFS. Their lack of communication and customer service is unacceptable.
My experience with DFS, particularly with the branch manager Ollie Hogg, has been nothing short of a nightmare. I want to share my story to caution others about the deceptive practices I encountered. On May 27th, my wife and I, ecstatic about our first home purchase, visited DFS to buy furniture. We were excited first-time buyers, eager to furnish our new home. Unfortunately, that excitement led us straight into a regrettable decision—choosing DFS as our sole stop for sofas and beds. We quickly fell in love with a beautiful sofa set and a bed with an incredible mattress. We were approached by Ollie Hogg, the branch manager at the Birstall store, who immediately began selling us on the items. He was charming and persuasive, promising that the sofas would arrive quickly, which was crucial given my lower back issues. I was upfront about my inexperience with buying furniture and my concerns about timely delivery due to my back problems. Ollie assured me that DFS would deliver faster than any competitor, so I trusted his word and placed my order. Not only did Ollie sell us the sofas, but he also convinced us to buy a super king-size bed and mattress. Looking back, I realize that Ollie never asked crucial questions, such as whether the bed would fit up the stairs. As a first-time buyer, I didn’t think to check these details myself—I trusted that a “Sale Expert” would guide me correctly. However, Ollie was more interested in closing the sale than ensuring the furniture would actually fit in our home. Fast forward to July 25th, the agreed delivery date for our sofas. I checked the DFS order tracker and noticed the colors were wrong. After multiple attempts to contact Ollie, he finally responded, claiming he was on annual leave but eventually corrected the order. But the real issue came when the delivery date arrived, and the sofas didn’t. I called customer service only to find out they had known for a week that the delivery wouldn’t happen on time, but no one had informed me. Furious, I contacted Ollie again, who offered a hamper as compensation, which I declined. I just wanted my sofas. We set a new delivery date for August 6th, but once again, no delivery. Customer service told me they had known two days earlier that the sofas wouldn’t arrive. I was livid. Ollie knew about the delay but chose not to inform me, leaving me in the dark while he presumably enjoyed his commissions. I went to the store to confront Ollie, only to be told that all managers leave at 5 PM. I spoke with one of his direct reports, who was apologetic and horrified by my experience. He admitted that Ollie is known for using unethical sales tactics and taking advantage of inexperienced buyers like me. When I requested to cancel my order, I was informed that I couldn’t because the sofas were made to order, leaving me trapped. Fortunately, I was eventually contacted by Rebecca, the assistant manager, who has been a breath of fresh air. She’s been in constant communication, updating me on the status of my order, even when the news wasn’t good. All I wanted was transparency, which Rebecca provided. We finally settled on August 15th as the new delivery date for the sofas. Let’s hope they actually arrive. The bed, however, turned out to be another disaster. The delivery team arrived on August 12th, only to find that the super king mattress wouldn’t fit up the stairs. After a brief attempt to move it, they left it in my hallway and walked away, leaving me with a massive mattress blocking my hallway. Given my back issues, I can’t move it, and now I’m concerned the sofas won’t be able to get delivered either. I called DFS, and while Hannah from customer support was sympathetic, there wasn’t much she could do because it was a store order. She has been in contact with Rebecca, who is trying to resolve the issue, possibly with a replacement mattress. As of now, I’m still waiting for my sofas, and I have a giant mattress blocking my hallway, all thanks to Ollie’s deceitful sales tactics.
Absolutely fantastic , the staff are incredible polite and friendly no pressure let us look in peace . I like to say a big thank you to the manager ollie i really appreciated the help I was given with some issues I had with my stool , sofas were delivered on time much earlier then we anticipated tbh The manager Dean was wonderful to , they are all doing incredible job running the Batley store will def be coming now soon for my other room sofas .
I went to the Birstal.store early sep 2024 orderd a sofa 1 chair also foot stool which was in the sale offerd to pay cash for the stool and take it with me .and wait for delivery of sofa and chair the sales guy sunny said it would have to be deliverd with the rest of my order .so ok 2 weeks later recieved an email from DFS to say the foitstool had gone missing and they were still trying to lacate it . I rang there head office to be told they were still trying to locate the stool .and someone would call me with an update fast forward a week heard nothing so rang again also can i just say its 1 number for contacting DFS ie head office .customer service always told it would take 72hrs for someone to calll me back no call back so decided to go to Birstal store in person spoke to a sales guy who informed me sunny was on day off thats fine then i asked to speak with a manager to be told he was in a meeting with health and safety .fair enough .the sakes guy told me if i cancell my order now i would have to pay 20% to Dfs i told him to cancel the order and that i wouldnt be paying any money to DFS as they had actualy brrached there part of the agreement by not supplyimg what was actualy on my order .i have spoken to sjnny who said his manager had agreed to get me a brand new foitstool sayimg it would take 3 weeks to be made but in the meantime they would deliver sofa and chair by this time im stressed by all this there customer service leaves a lot to be desired his manager had also told him if he didnt want to speak to me he would get someone else to phone me Nd fob me off what a disgusting service by now my trust in this company has gone i told sunny i wanted to cancel the order due to there fault .he assured me this would now be cancelled apologised for everything .however i asked him to email me confirmataion of the cancelled order still waiting .what a shocking company people please be aware .
Dealt with sunny, zohiaib who was very patient and helpful throughout the process, offered his expertise in helping us make the right choice.. a real asset to the dfs brand.. birstal branch.
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