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David Lloyd Purley

  1. Croydon
  2. Croydon Gym

Reviews, get directions and contact details for David Lloyd Purley

David Lloyd Purley
Address: Hannibal Way, Croydon CR0 4RW, UK
Phone: 020 8253 1300
State: Greater London
City: Croydon
Zip Code: CR0 4RW

opening times

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 7:00 AM – 10:00 PM
Sunday: 7:00 AM – 10:00 PM

Update Info
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Reviews
I have recently joined the club. I was initially a bit put off by some of the reviews on here. However my experience has been 5 star! Tyler helped me with the joining process, answered all my questions and gave me a comprehensive tour of the club. I particularly like the different steam rooms in the spa area! The staff are all friendly and helpful. There is loads of parking.
Staff adding 5 star fake reviews claiming to have joined DL clubs and had tours up and down the country - disingenuous to say the least!nn25/10 - Sat in the bar and it was filthy - chips and mess all over the floor. Mentioned it to a staff member who snapped at me to tell me they were short staffed and parents don't watch their children. With all respect, that's not my problem. As a paying member I expect a clean and tidy environment and not to be talking to staff about their issues. I then sat there for about an hour and a half while a cleaner hoovered around the mess, staff were chatting at the bar, and doing a variety of other tasks, while the mess remained.nnPremium pricing for sub par facilities. There is *always* something broken. In recent weeks outdoor spa hot tub, indoor spa pool, plunge pool, steam room and showers have all been unusable at points. Shower in spa was broken for weeks. Plunge pool has been broken for weeks. Changing rooms and toilets constantly smelly and filthy. Showers and toilet doors missing basic things like hooks. Outdoor pool is always full of leaves, sand, dirt. Water outages happen every other week meaning no toilet, shower or water fountain facilities. There is never any apology or member compensation for these broken facilities. Not even getting to use the things you pay for and not so much as a drinks voucher by way of apology. Have sent feedback via app in the past and response from management was pathetic and didn't even address all concerns raised. They don't care about service quality as there is no luxury gym competitor in the area which is the only reason I remain a member however given constant price increases and terrible quality I will be questioning my membership when it's time for renewal.
I have been a member of DL Purley for a couple of years now.nI always felt that in comparison to all other branches, Purley felt old and was always behind group standards.nIn the past year it really has deteriorated even more.nnThe gym: the gym is old, dark and smelly and most of all dirty.nOn the regular the mirrors are filthy from people leaning against them or touching them and they are also frequently broken. Currently the one next to the e-gym is broken and there was glass all over the floor when it happened and I almost sat down in it to do an abs workout. Luckily I realised quickly enough.nThe gym equipment is falling apart - especially the cardio machines. Frequently out of order and most machines are missing cup holders etc.nAlso, nobody puts their weights away.nHygiene: the gym is filthy - the other day lots of dust and actual clusters of dark grey dust clouds were being blown directly onto the stretching mats. I skipped stretching that day.nThe pillars on the wall are filthy and also covered in dust and lovely chewing gums too. I did step ups along the wall and used my hands to balance and hold on - my fingers were black after touching the wall.nnThe pool/spa area: where do I even start? It’s a health and safety issue at this point! First of all there have been numerous times where there was no water and I had to leave without showering, which is horrendous after being in the pool/spa area. The pool itself the large one for swimming is filthy. I have gotten a rash all over my body after swimming numerous times and it smells bad especially at the end of the pool. I also once swallowed some water when swimming for a while and I got sick with a stomach bug and fever for a few days. This raises concerns about the maintenance of the pool. Raised this with staff directly and via the app for over a year now. Nothing has changed. The whirlpool inside the spa- you can’t even sit in it without your eyes watering, it’s actually painful sitting in there and has caused skin issues multiple times.nThe sauna and the steam room outside the actual spa is even worse. The steam room smells and the sauna seats are frequently loose. The last time I almost injured myself walking on the wooden planks as I was trying to get to the top and it went up on the other side. Also been raised numerous times.nnThe cafe - dirty and fly infested. Smells like a Britannia hotel - if you have been unlucky enough to ever stay in one of those, you will know exactly what I mean.nNow there is also an article that states mice infestation.nnStaff at the reception especially two young ladies - I don’t know their names unfortunately are extremely rude when you do need help or assistance with it. Most of reception cannot even be bothered to greet you when entering. Often times I say hello and do not even get a response. There are two ladies with an exception to this - one lady with blonde somewhat curly hair - she is wonderful. And a young lady with very long brown hair - she is also wonderful.nBut it should be the same standard when I am paying the membership fees I am currently paying. The reception staff infuriates me with their attitude.nnNow my membership is coming up for renewal - I have been through a few price increases in the last couple of years but this year it is a 14% increase on my membership. How am I paying more but the club is falling apart and I am getting less for my money? Wheee does the money go? Because you aren’t using it to clean, refurbish or hire decent staff. I contacted them over the app that I am wanting to leave as the price increase is not in line with inflation, but most importantly the service is below standard.nI would have thought they would retain loyal clients, but all I got told is that I can have my membership cancelled immediately. They did not address any of my complaints or concerns. It’s laughable. So I will be cancelling my membership as not one single member of staff actually cares about retaining members or addressing concerns raised over the last few years. Disappointed in David Lloyd’s.
Not a surprise, I came last evening to use the spa retreat, only to find out:n1 Ice plunge closedn2 Indoor Jacuzzi coosednnI remained patient and used the other spa facilities. On my way out sadly the showers went out of service too…nnI had to dry myself from the spa and left the gym feeling filthy. I don’t think I will be renewing my membership. This is not the first time this has happened. What a waste of my evening!
Fantastic gym with great facilities! We recently joined and were introduced by JoeXhoi, who has been absolutely amazing and very patient with us and showed us around the gym and we were convinced to join the same day. The gym has it's own Spa, along with indoor tennis and squash courts, 2 indoor swimming pools and an outdoor pool, a massive gym floor and plenty of studios to book classes for all ages. Very family friendly gym and the main reason for us to join. Highly recommend it.
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David Lloyd Purley map

Directions to David Lloyd Purley with public transportation

St Elphege's School 410 meters
154
S4
Airport House 430 meters
119
289
439
Imperial Way 460 meters
119
289
439
Colonnades Leisure Park 470 meters
289
439
Hannibal Way 480 meters
154
157

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