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Crystals

  1. Cardiff
  2. Portishead And North Weston Jewelry Store

Reviews, get directions and contact details for Crystals

Crystals
Address: 15 Castle Arcade, Glamorgan, Cardiff CF10 1BU, UK
Phone: 029 2022 5282
State: Cardiff
City: Cardiff
Zip Code: CF10 1BU

opening times

Monday: 9:30 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 9:30 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: 9:30 AM – 5:30 PM
Sunday: 11:00 AM – 5:00 AM

Update Info

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Reviews
I came to this store today with the idea of buying my friend some crystals for her birthday. I explained to the wonderful lady behind the counter what my friend was like and where she is aiming to go in life and I was given some amazing advise. I'm so sorry I didn't catch the lady's name but she has blue hair and was so knowledgeable, and knew exactly what I needed. The crystals are perfect and the service I received was outstanding. Thank you!
Great service and lovely selection of jewellery and gem products. Really knowledgeable staff as well!
Absolutely love this crystal shop,always so welcoming when I step in I’m constantly in here and always get some beautiful pieces.The staff always give information about the crystals x
Always an absolute pleasure to visit this shop. I have visited quote a few across the country, but this one is absolutely outstanding in terms of knowledge, professionalism, and customer service. I have dealt with both Jade and Nicole on different occasions, and are both equally fabulous. Well done girls you are a credit to the company.
I walked into this shop in Cardiff today with my daughter. My daughter dragged me all around town looking for this shop she desperately wanted to show me. When we arrived at the shop we looked in the window and noticed the shop was empty. I opened the front door and politely asked the lady on the front desk was it okay to come in and have a look. She said yes but hand sanitise your hands. Which my daughter and I did. Soon after a another customer just casulay walked in the shop I noticed she was not asked to hand sanitise her hands and I didn't see her do so either. I seen an object on the shelf cost around £12.50 I picked to evaluate the weight the feel. I was told by the lady on the front desk In a patronising way. Hey lovely please do not touch the items on display. Bearing in mind there is no display in the shop telling you this. I put it back and appoligised as I didn't know and had clearly offended the lady. My daughter wanted to purchase a wand from from the glass cabinet which was locked. My daughter must of been standing in the way of the cabinet and she was told to move aside as the door opens this way, again in a manner that was patronising. My daughter asked for some crystals in a pot which were on display, she did not touch them as she was aware I recently been told off for touching the items on display. Th lady said you it's okay darling you can just grab those. My daughter then picked what she desired picking up and putting back as she was wanting the best looking crystals. We then paid and the lady wrapped up the crystals and off we went. My experience shopping here was not that great. I feel as tho we were judged and didn't feel welcome.
Really bad customer service. I hate leaving negative reviews but feel I have to. I came in probably about 6 weeks ago maybe & saw a ring that I wanted to go with my wedding ring. My size wasn't in store, so the assistant told me that she'd be in the following day & would ask the jeweller upstairs if it could be made a size bigger, or if not she'd see if another branch had it in stock, or she'd get it made for me. This didn't happen. It actually took over a fortnight for anything to be actioned. Despite numerous phone calls from me and visits by me to the shop NOTHING promised to me happened, and despite me being promised that they'd ring me to tell me what was happening I didn't receive a single phone call. NOT ONCE. My wedding was yesterday & I never heard a thing. Out of desperation I had to rush out & buy a fake ring for photos. I'm so disappointed and would NEVER recommend the store to anyone. THIS WAS FOR MY WEDDING & YOU KNEW THE DATE. IF YOU COULDN'T FULFIL THE ORDER YOU SHOULD HAVE HAD THE COURTESY TO TELL ME! Just terrible. Thanks for nothing.
Always go over and above. Quality of stones and jewellery is high and I appreciate their ethical sourcing. Lovely shop with wonderful staff!
Friendly staff and great selection of crystals! Reasonably priced and very high quality. My girlfriend loves her crystal frog and emerald earnings.
My go to place to get crystals they are always high quality
Better than no crystal shop in Wales. Their stuff is expensive, but the size and the quality pays off.
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