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Crosby Village Surgery

  1. Liverpool
  2. Liverpool Surgeons

Reviews, get directions and contact details for Crosby Village Surgery

Address: 3 Little Crosby Road , Liverpool L23 2TE, LIV, GB
Phone: 0151 924 2233
State: LIV
City: Liverpool
Zip Code: L23 2TE

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Reviews
Just applied to join this surgery, trying to ring to see if successful. Do they ever answer the phone? I’ve tried 4 different days at 4 different times. On hold for over ten minutes before giving up. Not a great start and worrying how I’d actually get an appointment if needed.
My wife and l decided to leave Crosby Village Surgery due to its very poor service, that doesn’t include the receptionists on the front line, they do their very best, as does the nurse. How can you get a service when they’ve amalgamated two surgeries into one, there are still only the same number of doctors on site as when it was a single surgery. So what are the absent doctors doing? I’ll leave you to work that one out. Where we have transferred to is like comparing chalk and cheese, or night and day. Don’t be afraid to make the move, it’s far simpler than you may think.
I would love to see statistics covering how the death rate of patients has changed over the past 5 years . Id bet it has skyrocketed. They know what they are doing and they do not care . Ive always left the reception out of my complaints but there has been a hardening and an acceptance of the abusive system patient have to suffer ,and any kind of complaint is seen as an assault. If your a communicator and voice your opinion reception offer a very cold steely response .
Had the most vile receptionist woman speak to me in the most insulting manner telling me that my concerns were not the problem of the NHS, that I can not have a doctors appointment and I can not see a doctor. She raised her voice, cut me off and did not listen to me and told me she was terminating the call!! The receptionists and this practice need reporting to the governing bodies and I will be doing that personally today!
Worst doctors ever, cannot get through. They say call at 8am. 200 calls later constantly engaged then no appointments left. I feel more stressed than ever. I would leave 0 stars if allowed. Kathy is a lovely receptionist, shame about the others, especially the older woman who's voice is like a sarcastic robot.I was left on antidepressants for 10 years without any follow up. Took myself off them after finding out you should only be on them for 1 year, now I may have glaucoma thanks to them. Dreadful doctors. Go elsewhere if you value your health
I have been waiting over 4 weeks for a referral back to a surgeon to happen. I rang after 2 weeks to check it had been sent and was told it was all done and sent. Only not to still hear nothing another 2 weeks later to be told that I had to pick up forms to book it myself. On going down to sort it out, when I called the hospital I was told that no doctor had been specified. On asking why no doctor had been specified I was told computer never gave the option. So instead of using common sense and just calling up I was told the lady would call on the Tuesday after the bank holiday. Then on calling on the Tuesday to see if it had happened I was told no because she isn't in till Thursday. By this time I'm so frustrated and angry I just agree to call back on Thursday only to be told that she won't be in till Friday. This is unacceptable as I am in constant pain and the referral is to have an operation to fuse and remove arthritis in my feet. I would like someone from the management team to explain how this has happened. I have never had any problems before with the surgery. Thanks Mr Birch
The buzzer was broken, so I opened the door and the receptionist looked at me I I asked her a question and then she pretended she didn't see me or hear, me. Then I asked her again and she rudely replied. Also I had to explain to her that my father's letter came from the hospital and that I needed her to make a copy and hand me it back she wasn't listening three times I had to explain. Impolite and no people skills Siobhan I think her name is. The other receptionist is nice and seems to be more friendly and attentive.
Currently operating from Crossways surgery, Myers Rd West. Unfortunately only have 2 phone lines for both surgeries & limited reception staff, so can be hard to get through. Only one permanent , part time GP who is great if you can get an appt with her, otherwise locums.
I was booked in for a fasting scan this morning..appointment cancelled half an hour ago..tried to give me a new appointment for next week but I thought 11 o clock was a bit late for fasting test. Next offer was day I've got new hospital appointment after 3 cancellations....I've come to the conclusion that nobody cares anymore...
Super friendly staff My children and I relocated here 2.5 years ago. Kathy is so friendly and professional and a credit to this practice! They do need some stability re turnover of doctors, but the surgery is in transition and have to give it a few years to settle down.
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