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Reviews, get directions and contact details for Cosy Club

Cosy Club

About

From a lazy breakfast to family lunch or a night out in your glad rags. Think mansion splendour meets village hall eccentricity. For bookings: [email protected]

Story

From a lazy breakfast to family lunch or a night out in your glad rags. Think mansion splendour meets village hall eccentricity. For bookings: [email protected]

Address: Unit R4, SouthGate Place, Bath BA1 1AP, UK
Phone: 01225 464161
ku.oc.bulcysoc@sgnikoob
State: Bath and North East Somerset
City: Bath
Zip Code: BA1 1AP

opening times

Monday: 9:00 AM – 11:00 PM
Tuesday: 9:00 AM – 11:00 PM
Wednesday: 9:00 AM – 11:00 PM
Thursday: 9:00 AM – 11:00 PM
Friday: 9:00 AM – 11:00 PM
Saturday: 9:00 AM – 11:00 PM
Sunday: 9:00 AM – 11:00 PM


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Reviews
I had really high hopes for this place as the decor seemed really nice and the menu looked good. However, it was possibly the worst service I have ever received! A group of 10 of us arrived on Saturday afternoon. We got a table on balcony and queued at the bar for drinks and food. It took me 15 minutes to be served at the bar and then when my order was taken the barman took at at least 15/20 minutes to make 3 cocktails. The wrong food was brought to our table several times. The first time the waiter snapped at us as we told him it was definitely not our order. The second time the food came the order matched ours, we checked it was for out table number, so we took it and started eating it. We were then told it was actually for the table next to ours and that our food would be coming out shortly. Our food came out but we were still missing a dish. When we complained about this, the manager told us it was our fault because we 'took another tables food'. The other table were also complaining to the manager and waitresses as there had been so many mistakes between our two tables. When complaining to a waitress, the waitress appeared to take offence and told the other table 'They were pretty rude', storming off and slammed the door! I was also overcharged for a cocktail. The worst part was the man at the bar assured me he only charged me for 3 cocktails. I went back calculated it and he had charged me for 4. So he had bare face lied to me about it. When I went back to complain he explained it was because somebody else on the table had ordered a cocktail and they hadn't paid, so basically he lied to me so I would pay for the other drink on my table, despite it not being me who had actually paid for. Just an actual shambles!!! Food and cocktails were nice and so was decor. However service was just the actual WORST.
7 years ago (19-02-2018)
I've come here a lot recently and have to say it's on the downhill. The bar staff, while quirky, have little or no regard for customers. Knowledge of their own products is poor and then when you actually poin out something wrong - you are met with attitude and a total lack of manners rather than them trying to help. Food was good. And waiting staff I cannot fault
7 years ago (17-02-2018)
Service is ok , but sometimes feels impatient. The venue is impressive, decor is nice. High ceilings make it a more grand experience. Food is not brilliant so won't be going back to eat there. Drinks menu is decent and outside seating area has a nice view over the shopping centre.
7 years ago (19-01-2018)
Nice place very busy. All staff very nice but service very slow.
7 years ago (24-03-2018)
Been here a few times now, have never eaten here but they do have a gluten free menu which is nice to know. Cocktails are way overpriced and their happy hour times vary so much you can never remember when it's on and when it isn't. A number of times I have been here they have been unable to make some cocktails due to running out of the ingredients. Very limited bar seating, nice balcony with heaters but is still very cold in the winter.
7 years ago (28-01-2018)
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