Co-op Funeralcare, Manor Park

Having been recommended by a friend who had used Co-op Manor Park a few years ago, I thought Co-op, given their size, status and the aforementioned recommendation would be a safe choice. I was wrong, very wrong. From the initial disorganised collection of my gran (they had no idea where she was during the first 24 hours after collection) to the horrendous treatment we received at the Manor Park branch when we attended to make funeral planning, I have never witnessed such cold, heartless and unfriendly service, especially from a funeral director! I did not hesitate to remove my gran immediately from their care, the staff still persisted in attempting to retain us and made a big fuss about the removal fee cost but we were having none of it and made arrangements for a superb funeral director close by (T Cribb & Sons) to handle the transition and make the planning. Avoid Co-op if you want to preserve dignity for your loved one and to avoid giving family and friends more grief during a difficult time.
1 8 years ago (26-05-2017)

If I could rate them lower, I would! Very unfriendly female receptionist. Cold demeanor, unhelpful, unsympathetic and completely unkind. No sympathy for grieving families. No customer service skills and AWFUL attitude. We removed our deceased relative from their care ASAP and had a warm and caring experience with Dignity instead. Would not recommend co-operative, its all about money, this is just a business to them. They are robots, not humans. They don't care about the deceased or their grieving family/friends.
1 8 years ago (18-09-2016)