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Cleobury Pharmacy

  1. Kidderminster
  2. Kidderminster Pharmacy
  3. Cleobury Mortimer Store
  4. Cleobury Mortimer Car Dealer
  5. Cleobury Mortimer Hardware Store

Reviews, get directions and contact details for Cleobury Pharmacy

Address: Vaughan Rd, Cleobury Mortimer, Kidderminster DY14 8DB, UK
Phone: 01299 270219
State: Shropshire
City: Kidderminster
Zip Code: DY14 8DB

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

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Reviews
Like other people on this site, I have noticed a complete turnaround at this pharmacy. As the only pharmacy in the local area, it is a lifeline and vital to the community. It is not, however, efficient or professional, which it used to be. I have not commented before, as we all know how much pressure the healthcare system has been under recently. Today, however, I feel obligated.nFirst, I put my prescription in, a simple box of routine pills, I then sat down to wait my 10 mins. In the next 20 minutes I had to listen they were not quiet to all the ins and outs of the shop assistants lives, how stressed they were, how many gears their cars had, why they were upset with the doctors next door and various other pieces of information. All being discussed while the phone rang at least 3 times and was not answered. They discussed patient prescriptions and how worried they were about Strep A, especially as they were “running out of penicillin”. Not something to discuss in front of worried parents!!nIn the end, I had to ask again for my prescription, which was then found and handed over.nIt has some lovely assistants who are thoughtful and do their best. Today, however, it needed a strong manager to take things to task and help set the standard expected of people handling often delicate situations and vulnerable people.
I've always received good service from the pharmacy when collecting my prescriptions. The staff have also helped me out with an issue ordering the specific eye drops that I needed following 2 operations. I can't fault the service I've received from them.nnI've previously spoken with the staff about changes to their usual service levels. The pharmacy is extremely busy at the moment and the team are all doing their very best to cope with the impact of Covid on production and supply of medicines, changes to GP processes, a change of manager and an increasing number of patients as a result of poor service from other pharmacies in the surrounding area. They're not purposely avoiding the phone, or delaying processing of prescriptions, or not ordering adequate supplies... they're just really under pressure at the moment.nThey have huge quantities of prescriptions coming through each day, for individuals and many care homes in the area.nnOrdering prescriptions well in advance, giving them good time to prepare them, checking in advance if they can get or already have unusual items will help them to get back to the good service levels that the town is used to.nnPlease try not to berate them for a short-term blip in service, especially when they're trying so hard to do the best for their community. Many of the team read the reviews and comments, and negativity only goes to impact on morale, which will lead to further issues with service as staff won't feel valued.nnThey worked their socks off to keep the community safe and well throughout Covid. Let's show them a bit of support back by appreciating their efforts and understanding that things might be a little hard for them at the moment. I'm sure they'll be back to their usual 'gold standard' soon, but they'll really appreciate our help in the meantime. The world of pharmacy is in trouble in general, it's not only Cleobury who are having difficulties.
The service we are getting from the Pharmacy is nothing short of disgraceful. We are told to leave 3 working days before collection of our medication but when you get there they havnt even been done, I went in on a Friday after a week of placing my prescription and was told it was being done that day as I wasnt in desperate need of them I said I will call back for them on Saturday then low and behold on Saturday I had to wait 20 minutes for it to be done and I am not the only one having to wait. Please get it sorted.
I have used this pharmacy for a few years now and I have never had an issue that is not resolved quickly. All of the team there are under alot of pressure with staff shortages and an increasing population of cleobury and the surrounding areas. I have always received very good customer service there and they go above and beyond to help with any issues. Maybe people should cut them a little slack and bare in mind the situation they unfortunately find themselves in.
The staff went above and beyond to help get my prescription, even though it isn't my usual pharmacy. Great communication throughout. Could not recommend enough, thank you again
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