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Charlie's Bistro

  1. Herne Bay
  2. Herne Bay Cafe

Reviews, get directions and contact details for Charlie's Bistro

Charlie's Bistro
Address: 106 Station Rd, Herne Bay CT6 5NB, UK
Phone: 01227 364242
State: Kent
City: Herne Bay
Zip Code: CT6 5NB

opening times

Monday: Closed
Tuesday: Closed
Wednesday: 10:00 AM – 3:00 PM
Thursday: 10:00 AM – 3:00 PM, 6:00 – 10:00 PM
Friday: 10:00 AM – 3:00 PM, 6:00 – 10:00 PM
Saturday: 10:00 AM – 3:00 PM, 6:00 – 10:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Love the people here. Always so helpful and welcoming. Delicious food and fun themed nights too! :)
7 years ago (17-03-2018)
Food very good but atmosphere lacking because my wife and I were the only people in the restaurant. Will definitely re visit and hopefully lack of people is due to poor weather.
7 years ago (03-03-2018)
My friends and I love coming here for lunch. The food is always very good and the staff are friendly and obliging. 10 out of 10! Can't wait for our Christmas dinner here. Last year it was perfect!
7 years ago (15-11-2017)
Visited for my birthday last year and couldn't find a fault with the staff or the food. Slightly on the pricy side so would only use for special occasions.
7 years ago (13-02-2018)
Two of us stopped here for lunch, which had 11 other people in the restaurant (a third of capacity). I ordered a chicken piripiri sandwich, while my partner chose a goats cheese and pesto salad. Half an hour later the meals arrived, and the salad had no pesto. Instead there was a mustard sauce. It took ten minutes before the waitress asked if everything was ok, and when we told her that one of the three ingredients in the salad was missing, she said she'd go and check what happened. The food overall was acceptable, good but not great, but the salad was certainly not worth the £12 being charged. The waitress came to clear our plates and I asked what the feedback was about the salad. She started in surprise and then said she'd go and ask. Either she'd forgotten to ask initially or she'd hoped we'd forget. It turns out the "pesto was stuck on the m1". I asked if she knew this before we'd ordered and she said no. That was fine, but why, then, did the kitchen not tell her when the order came in? If we'd known, the salad would not have been ordered, but we weren't told. There was simply no communication between staff in the front and back of the restaurant. The bill was brought along with a half hearted apology, and the waitress was clearly getting tetchy about being questioned on the matter. I asked if she thought that the cost was acceptable for a dish that was missing a third of its content. Back she went to the kitchen, and returned to say that they "could only take a couple of quid off". No reason was given where this arbitrary amount came from. Simply put, this feels like a restaurant where customers are expected to take what is given, regardless of quality or correctness, and you have to like it or lump it. No semblance of empathy or culpability is on show for mistakes made by the restaurant, as evidenced by their reluctance to even consider recompense until they were queried three times about what they had offered. Charlie's appears to be coasting on its location and relative lack of competition in the area. Maybe this incident is an anomaly, but other reviews on TripAdvisor mention similar shocking service so I highly doubt it. If you visit here, do so under advisement. You may not get what you order, and any complaint will be dealt with in the least hospitable manner possible.
7 years ago (04-01-2018)
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