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Charles Taylor Trading Ltd

  1. Leek
  2. Leek Furniture Store

Reviews, get directions and contact details for Charles Taylor Trading Ltd

Charles Taylor Trading Ltd
"Traditional handcrafted garden furniture, made in the UK and delivered fully treated and assembled. We are an expanding UK manufacturing company who take quality and service to the next level."
Address: 1, Station Rd, Cheddleton, Leek ST13 7EE, UK
Phone: 01538 361382
State: Staffordshire
City: Leek
Zip Code: ST13 7EE

opening times

Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

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Reviews
Very very poor delivery service. 1 call attempt and was bad signal so he hung up, was a random mobile number to me, i didnt know it was the driver. Then turned up at my door. I had a friend rush to my house to see the furniture was already built, not build on delivery, and the driver was going to leave it in the front garden as he had other deliveries to do and couldn't get it through the side gate. My friend just paid him and sent him away. When I returned home, I managed to get it in my garden only to find out the coffee table needed built. Who is going to build this? I thought their delivery policy was to help us through the whole process and assemble furniture?
We ordered the two seater swing chair and also bought a planter and were absolutely delighted. Fabulous products. Great quality, good value, great customer service and communication for delivery was excellent. Confirmed delivery slot the day before and arrived on time and built on site. Very very happy and would definitely recommend.
Terrible customer service. I ordered three window boxes. Only one arrived which was blamed on a courier going sick but obviously if one made it then three should have! I had to chase Charles Taylor to find out what was happening. They responded with a 'apologies. Your custom is really appreciated. We will courier out the remaining two boxes'. Needless to say they never arrived, and when I chased again they offered an apology and a refund only for the two boxes that never arrived. No evidence of understanding of me having to wait well over a month for something I had paid for, nor any effort to get the two outstanding boxes to me. Avoid!
Brilliant service. I ordered a kids set of chairs in error. Refund requested brthe driver, and had been activated before he had driven off. Ordered the correct sized chairs and they arrived the following Saturday. We had been searching for comfortable chairs for 18 months and these were by far the best we found. Enjoyed coffee sat in the sun this morning!
Good selection of garden furniture. We found what we liked and they had one on display so we could see it. Delivery was fast. Duncan was very friendly and helpful. He assembled our furniture and placed it where we wanted it. We'll definitely order from Charles Taylor again
Excellent firm will definitely use again. Customer service excellent Ian the rep was brilliant delivery driver very helpful even took round to back of house and helped set up . Delivery 3 days after order. Very sturdy well built furniture at a very reasonable price A1
Received our garden furniture 6 seater table and chairs/benches plus cover and parasol stand. Great value for money on any metric - quality of materials, workmanship, aesthetics and one thing we didn’t need to do was assemble it as it was delivered already assembled and the delivery man kindly put table together which was the only part which needed minimal assembly - no sitting around for hours with diagrams and bags of numbered nuts and bolts. The benches are very comfortable. The furniture not only looks but feels robust. We discovered the company at the Liverpool Christmas market and I immediately noticed the furniture they had on display looked so much more solid than anything I had seen in any of the big chain stores. Delivery was prompt - a few days after the initial order and delivery including bringing in around the side of the house and dropping in the garden - none of this ‘kerbside’ nonsense where you get to drag it around yourself. Thanks Charles Taylor Trading! Recommended to anybody wanting solid, beautiful, aggregation free garden furniture..
Rarely bother with writing negative reviews. I'm a much bigger fan of praising the good than slating the bad, but this was an awful customer experience. I ordered a bench through Robert Dyas - Charles Taylor were responsible for product and delivery and build of said bench. I was told CT would contact me to arrange a delivery date - i wait 2 weeks, then get a text saying it will be delivered on a Saturday, when I'm out. There's no email and I cannot reply to the text or click on a link to change it. I have to contact Robert Dyas who were great and liaised with CT. RD requested a different delivery date and to cancel the Saturday delivery. Saturday comes around - CT delivery guy calls and says he's going to deliver it anyway, and will leave it in the front garden.... of my Stratford, London property?! No thanks, that'll last as long as an ice cream on a sunny day. I say - I have already requested to cancel this delivery, and redeliver next Friday - he says I cannot have a redelivery for at least 4 weeks, and I should have told them before now - A I did, and B The order confirmation said CT were supposed to contact me to arrange delivery - they said "We did" - I said telling me that you will deliver on a day and not giving any alternatives is not "arranging" delivery. In a day and age that an item for £5 has arranged delivery, when I'm spending in excess of £200 for an item that has to be built by the people delivering it, i Don't think arranging a suitable delivery day is much to ask. Also - the next delivery available being 4 weeks time? for a Zone 3 London property?! Mental. I'm not in the middle of nowhere. I'm fuming. the order has been cancelled and i would discourage everyone, forever, from ordering from these guys. Robert Dyas btw were great and really supportive.
Just had delivery of our garden furniture today and what an excellent shopping experience it has been. From the start, ordering at Filey food festival from Ian. Ian spent time explaining all about the product and delivery, which gave us the confidence to place an order after adding that they could deliver to Hampshire. Small deposit needed and balance paid on delivery and after any required assembly. About 3 weeks later I got a call to arrange delivery and a date was agreed. A couple of days prior to agreed delivery I received a text message reminding me and another one from Simon the day before delivery confirming date and time. Simon delivered as agreed i.e. time and assembled what was needed all done professionally and courteously. What a fantastic product and service. I highly recommend this company.
Great company to deal with and lovely quality troughs. Delivery driver was extremely helpful, bringing 6 XL troughs to the back garden for me. I would definitely recommend and use again.
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