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Castle Homes

  1. Derby
  2. Derby Property Services

Reviews, get directions and contact details for Castle Homes

Address: 111-113 Friar Gate , Derby DE1 1EX, DBY, GB
Phone: 01332 206655
State: DBY
City: Derby
Zip Code: DE1 1EX

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Reviews
AVOID AT ALL COSTS -Never Ever Ever use I rented a property from Castle Homes for a period of 18 months and rent was paid on time each month without fuss. As soon as we needed Castle Homes to carry out any of their obligations it became a different story. It took around one month for someone to come in and replace the shower and a similar time-frame for all other tasks such as replacing extractor fans and filling holes. When tasks were chased emails miraculously "went missing" and no apologies were forthcoming. Although this was one of the worst we had experienced most of the staff were friendly and at least trained to act helpful over the phone. When it came to moving the house was cleared and cleaned from top to bottom and once I had requested the deposits to be released Castle Homes came back to us with a check-list of points which needed carrying out before the deposit would be repaid. This included Dusting Radiators, Dusting Skirting Boards, Clean all carpets throughout not just hoover and launder curtains which were in the same state as we received the property. On top of this when asking Andy Varney Branch Manager for a quote about how much this would cost his workmen to do, he stated it would cost us £50 to get a quote!! The manner and tone of his emails were extremely rude and unprofessional, also veiled threats were made when I asked about the company complaints procedure. I am currently working with the DPS to ensure Castle Homes aren't able to unfairly reclaim any of my deposit, but anyone thinking if using them in the meantime my simple advice will be "DON'T". There are a lot of bad Property Management companies out there but Castle Homes are by far the worst that my friends, family or I have experienced. AVOID! AVOID! AVOID!
2* in 2013: In my experience the staff are rude, bitchy and incompetent. Any issues you have are promptly ignored even if it's their fault you end up paying the price. Do yourself a favor and pay that bit more for a decent lettings agency 4* in 2016: Staff have changed and it's being ran a lot better. Has now changed name/been overtaken and is now trading under Phoenix Lettings. 1* in 2017/start of 2018: Beware, staff may not consider being locked out with a fire risk in the property enough of an emergency to drop a meeting. The only staff member working in this instance was 40 mins late for work after repeated calls to the office meant to be open 9am-5pm and then told me to wait over half an hour extra due to a meeting with a new client. Luckily the lady saw sense eventually and managed to get to me, awful service nonetheless as I shouldn't have to argue for five minutes over the phone as to why a fire risk in the flat is more important than a new client meeting.
As a tennant all of my rent was paid on time and the house will in 2 weeks be left exactly how i found it. However we have received letters of complaint and threatened us with legal action over something as pety as the house not being up to show room conditions. i am not sure how they expect people to live, but i would advise people not to use them
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