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British Heart Foundation Furniture & Electrical

  1. Tunbridge Wells
  2. Tonbridge Furniture Store
  3. Royal Tunbridge Wells Furniture Store

Reviews, get directions and contact details for British Heart Foundation Furniture & Electrical

British Heart Foundation Furniture & Electrical
Address: 39/45 Grosvenor Rd, Tunbridge Wells TN1 2AW, UK
Phone: 01892 628600
State: Kent
City: Tunbridge Wells
Zip Code: TN1 2AW

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews
Really messed us around, avoid. Called in on Sunday 3/12 to offer a good quality Belgian made leather 3-piece suite with solid oak frames. Two guys enquired about the fire certificates. We had already taken photos of these along with the pieces themselves that were accepted. Arranged for the items to be collected on Sat 9/12 before 1pm. Got a call from a foreign sounding guy around 1130 to say they were on their way. His English was poor and he broke off mid-sentence whilst I was still asking if he needed directions. Arrived about 15 minutes later. Walked in with another foreign guy but hardly said anything to me. Took a few photos and seemed to be querying the fire certification. Tried to explain we’d already provided photos of those but he didn’t appear to understand. Then he said he needed to check something and would come back later, got into the van and drove off. On checking the form he’d left, I discovered the items had been rejected but they’d not given a reason. Worse, they implied they’d come back later but obviously had no intention. I phoned up to find out what was going on and was just met with indifference with the reason being given that there were a few white paint spots present. Honestly! This was extremely picky as any that can be seen are the size of a pin head. Generally, the suite is in much better condition than many we saw in the showroom the previous weekend. I wouldn’t have minded had they been honest about the rejection. Plus, don’t send guys around who can’t speak the language! I’m not being racist here and actually have a foreign girlfriend. We’ve now given the suite to another source who are very pleased with it. I won’t be going back here to donate or buy in future.
8 years ago (12-12-2017)
It is so infuriating ! Just imagine having two most rude strangers into your house to collect some furniture (after waiting for 6 hrs ! ) They took some pics..said nothing .... Held up traffic...refused to park on the lay-by or on our drive ! Some mutterings about fire regulation stickers which they clearly missed ! Went into the garage to collect the TV Saying nothing..then drove off!!! Our bespoke sofa and arm chair were made for us and they are of far better quality than what we saw in your shop ! The previous time - they rejected a Laura Ashley leather sofa claiming it is too “old “ Well, it was sold at another charity shop for £165 within a few days ! The person liked the seasoned leather look If you have a choice,try another charity body.
8 years ago (19-12-2017)
Very helpful staff and a wonderful cause. But they are hamstrung by health and safety rules and much of what I offered was rejected, though another charity close by did accept the items. Amongst the rejected items were a wall mounted bookcase, ceiling chandelier lights, bathroom stools, and a foot spa still in its box. Hey ho.
8 years ago (16-08-2017)
Very poor service when trying to donate furniture. Rude drivers. I have read previous complaints and it sounds like most people are getting the same experience when trying to donate. It's odd this has not been solved yet.
7 years ago (16-03-2018)
Waited in all day for a collection meant to be here 8-1 arrives at 3:40 was donating a sofa and armchair, Driver comes out looks at sofa says no, got mark (wear where you sit) dosent even check armchair then drives off, absolutely disgusting behaviour by staff who spoke very rudely will recommend you donate somewhere else as giving away here is dreadful
8 years ago (20-04-2017)
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