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BP

  1. Thetford
  2. Thetford Car Wash

Reviews, get directions and contact details for BP

BP
Address: Norwich Rd, Thetford IP24 2JJ, UK
Phone: 01842 765936
State: Norfolk
City: Thetford
Zip Code: IP24 2JJ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
It was the first time I experienced such a situation. At around 8:50 PM on May 22nd, I was told at this station that I had to hand the money over directly. It wasn’t said in a nice or polite tone, but in an insolent manner.nnI did what I always do — I gave the exact amount and placed it on the counter, which for me is completely normal, while also stating the pump number. Yet I was again told, quite bluntly, that I had to hand him the money directly.nnThe man who was there was someone I had never seen before. I always go to this station and have never had any issues with the staff. This man, however, was very rude and disrespectful.
Sometimes you receive service which just brightens your day - Linda served me during my visit, she was cheerful, advised me on ways to save money and even asked how I would prefer my cup of tea!nnGreat service shouldn't go unnoticed, thank you Linda.
Great service very nice man on the 10pm shift made my day after wankers at Asda in burry :
I would like to raise a formal complaint against one of your staff members at the BP garage on Norwich Road, Thetford, IP24 2JJnnThis morning, 13th of June at approx 08:25am I was going in to get coffee as I usually do and proceeded to the coffee section.nnThere is never an issue with me paying at this section and there’s even a thermal there for you to pay.nnHowever this morning I was ignored by the person on this section for a few minutes despite him seeing me, he then abruptly said “NEXT TIME PAY OVER THERE!!” pointing at one of the other cashiers.nnI explained I have always paid here when getting a coffee, he then reluctantly took my order and walked off to make it.nnHe was banging and huffing and come across extremely hostile making me feel embarrassed and uncomfortable.nnWhen he gave me my coffee I said thanks but he may not of heard me and shouted “YOUR WELCOME! and tutted, I asked him why he was so angry and what’s he’s issue.nnHe went on to ignore me.nnI am beyond mortified by this, I spend over £500 a week in fuel and coffee a week and have never had this issue before.nnI won’t be returning to this garage and I would like an official apology from “Craig” or on hes behalf along with action taken against him for this appalling behaviour.nnI have suggested to all work colleagues and family to not use this garage going forward.nnRegards,nNataliennFURTHER UPDATEnnHi,nnI am yet to receive a response to my email dated 13/6/24nnI have since been into this garage as I had no alternative due to being low on fuel and have yet another complaint after being “told off” for allegedly being on my phone whilst at the pump!nnI pay for fuel on my phone and I was not on my phone at all I was holding it in my hand along with car keys whilst I was filling up.nnI was shouted at in front of other customers and made to feel like a child! I said I wasn’t on my phone I was simply holding it and the lady behind the counter said “we can see you on the screens!”nnI’m beyond appalled with this!
Stopped here a few times to get something to eat. There was not much to offer sandwich wise from my last visit but most of the drinks and sweets and chocolates are stocked up well. The staff member looked miserable and didn't talk much
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