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Box Hill Top

  1. Corsham
  2. Corsham Bus Station

Reviews, get directions and contact details for Box Hill Top

Address: Corsham SN13 0LE, UK
State: Wiltshire
City: Corsham
Zip Code: SN13 0LE

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Reviews
My partner and I took good friends to the Rudloe Arms Marco Pierre White’s hotel and restaurant having had a wonderful experience there six months ago. We made separate bookings with different names and credit card.nI was delighted to see the lovely waiter Julian I thought he was the Maître d' from our recent visit in reception to check us in with a warm welcome. Luciano he said he was called Guy however, was aloof and not welcoming at all. At a later stage I asked him if it was possible to look at one of the bedrooms in the main house we were staying in the lovely ‘annexe’ either to pay for an upgrade or to book for a future visit. Luciano said that was not possible as all rooms were occupied. Lie number one. Another member of staff said the hotel was not full and with further investigation, we could book a room there and then online.nHe tried to rush us to choose our menu and due to it’s limited choice, we were struggling what to choose. We ordered our starter and asked for time to choose our main course. Luciano told us we needed to hurry up as the table was needed at 8.30………another lie as there was always a spare table and by 8.30pm most people had been served.nNo one came to our table until 40 minutes later when we asked if we could order our main course. At this point Luciano aggressively told us he had cancelled our earlier starter orders. I asked for our table to be served by Julian which Luciano took objection to and refused to engage in that request. In fact he went a stage further in his rudeness by saying Julian was his junior and not in a position to make decisions. I found this to be utterly unprofessional especially as Julian proved more than capable of running the restaurant at our previous visit.nWe had to suffer the downright rude attitude of Luciano who just about slammed the bottle of wine down on the table. He did not pour any wine or ask us to try it. The four of us had bought a Wowcher voucher for our stay which stated it included a welcome cocktail. When asked for, we were told it was not included. Another lie. I had arranged for our bar bills to be split between the two rooms which he arranged and did for us. However, when it came to settling the bill at the end of the meal Luciano refused to divide the bill and said it could not be done. Luciano shouted out “You are a typical Wowcher guest who won’t pay their bill”. How rude and wrong was he. At no point did anyone suggest we wouldn’t pay. We saw Marco in the lounge next to ours and wanted to talk to him about the appalling service but he denied he was Marco!!!! How pitiful is that.nWe were told we could not have another drink until we paid the bill. We had had enough of Luciano at this point and said we were going to bed and would sort out the bill in the morning.nIt was not until we complained at breakfast about Luciano were we told that he is Marco’s son. This explains his arrogant and entitled attitude.nAt check out I said we needed to settle the bill Luciano told me there was no need as everything had been put on my credit card last night! He lied again about not having the bill split after all we were separate bookings and told us that in the 5 months of working there we were the rudest customers he’s met. And he commented on the fact that we hadn’t given him a tip. The biggest tip I can give Luciano is to leave the industry he clearly is unsuited to. Interestingly, other guests in the dining room overheard our complaints and told us they also found Luciano very arrogant and rude. What is so disheartening is having got home I have read so many reviews many of which are of a similar vein complaining about Luciano presenting as entitled, rude, arrogant and telling lies.nDoes Marco have no pride in his business to let his entitled son ruin the reputation of his hotel and restaurant. Whilst the bedrooms and décor are fabulous, my recommendation is to avoid this place at all costs. Please do not be seduced by special offers unless you are prepared to spend a fortune on drinks and meal supplements.
Another fantastic stay
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