Boots

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Address: Cardiff Bay Retail Park, Cardiff CF11 0JR, UK

Phone: 029 2022 9612

Website

State: Cardiff

City: Cardiff

Zip Code: CF11 0JR

opening times

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 11:00 AM – 10:30 PM

Update Info

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Reviews

This pharmacy team was amazing at helping me when my usual pharmacist had thrown my post-dated script away and then failed to order in my medicine, leaving me without any medication over Christmas.nnThe whole team seemed in good spirits although clearly extremely busy in the Christmas rush. The lady I spoke to was so kind, I actually got emotional from it, as it was in stark comparison to how I'd been treated by my usual pharmacist. They gave me clear expectations, provided a non-judgmental space and got my medication for me.nnThanks again to the team who saved Christmas for me! And thank you for providing a safe space for people with autism.

The lady on the no 7 counter today was so helpful! Helped me find my perfect shade in foundation and concealer and then let me know about other offers within the range. Really friendly.

Dreadful experience at the boots Cardiff bay pharmacy on Sunday. Was told I would have to wait 30 minutes, returned after 45 and the item was not checked. Staff seemed more interested in selling otc items than dealing with prescriptions. No eye contact and not particularly polite. People go to pharmacies because they need medication and go on Sunday if it’s an out of hours need ie urgent. No empathy at all. Eventually got my prescription and a telling off from the officious “manager” for having the temerity to complain that they had misled me. Very very disappointing experience.nnI have phoned customer services today 26/2/25 as they have not responded to my online complaint on the boots website or in fact responded to it. Let's see if they respond to my verbal complaint rather than the generic and unhelpful platitudes below.

The deputy store manager Tom was less than useful.nI came in specifically because the website says the store does instant print stickers, however the machine here does not.nTom had no willingness to help at all, he wanted me to leave and go individually call every store myself, even when the website claims that all stores have this function to print stickers. I had no signal inside to even do this, and Tom said I should take a step outside and do it there.nTom sarcastically ordered to call every store himself, and then when I said yes that would be great he backtracked on this and said he wasn't able to.nA total joke.

I went to the pharmacy a few times ago, a racist pharmacist did not gave me my medication. She had black hair middle length. She told me she could not give me my medication cause the prescription was not ‘the original’. I contacted my doctor and told me that no it was not. I stayed without my medication for 2 weeks. I have diabetes so it is not a joke. I went to another pharmacy after i talked with my doctor and they gave me my medication without a problem. I do not know the pharmacist name but i need to know where i can report her. She is an evil racist. We do not need service from people like her, she should be fired. To leave an diabetic person without medication for that long, it is insane.

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Directions to Boots with public transportation

Cardiff Bay Asda 80 meters

304

89A

89B

93S

X45

Cardiff Bay Asda 160 meters

304

89A

89B

93S

X45

Channel View Flats 250 meters

Channel View Turn 280 meters

Channel View Road 280 meters

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Reviews, get directions and contact details for Boots

opening times

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