Blue Flame Central Heating Ltd

Reviews, get directions and contact details for Blue Flame Central Heating Ltd

Address: 78 Mill Way, Bushey WD23 2AG, UK

Phone: 01923 219000

Website

State: Hertfordshire

City: Bushey

Zip Code: WD23 2AG

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews

What a gem of a guy! I rang him today to explain I had a problem with my boiler. He explained he was experiencing 20 call outs a day and that it would be difficult to send someone around. He said although he had family commitments in the evening he would try and drop by in the evening. He asked me to describe the problem and he said it looks like condensation on the outlet pipe and explained how I could try and solve it myself. I tried it and it worked. Can't thank him enough!!

 8 years ago (02-03-2018)

Had one of the engineers booked for an anual gas and safety check. Our boiler had a leak so he stopped the boiler and forgot the gas oven working after he tested it. What if I would have left home as well? On departure I was promised an update in a few hours that I have never received so I have called back just to find out that my part is arriving the next day and they just didn't bother to let me know.
The next day I had a missed call from the engineer and then I spoke with him at 8:39 but he never arrived afterwards. At 10:00 I have called and spoke with Stewart and I have also asked him If I have complained that his engineer left my gas oven on why is he sending the same "professional" to fix a gas valve his reply was that I can get an afternoon appointment or call HomeServe and ask for another company and go to the same process of visit , ordering the part and then fixing my boiler....after Blue Flame already had me on "cold" for a day waiting for the part and now they are refusing to come and fix my boiler. Since when did we all got at the mercy of a company like Blue Flame who can just give you a take it or leave it ultimatum?  
It's my second day off work to get the problem fixed and i am still in the cold. 
If you value you're safety and time just look for someone else!
Now I cannot start my boiler who was opened and left like that by the Blue Flame engineer...is it allowed for them to do that? Is there any gas standards agency where I could report them? Just as an update since the visit from the Blue Flame engineer I have spent 9 days without heating or hot water and my landlord got Village Heating in Harrow to install a new boiler and after I had the boiler replaced guess what it looked like the cooker had a leak!!!.....the same cooker the engineer from Blue Flame said it was safe when he said the leak was at the boiler gas valve and he stopped our boiler. No one from the second company checked if the boiler actually had a leak they just replaced it so unfortunately I can't definitely say that the Blue Flame engineer  did that deliberately but it does make you wonder! Definitively stay away!

      
      
      
 8 years ago (29-03-2018)

I usually have very good things to say about this company and would usually recommend them to all. However recently they attended a job for me and advised what needed completing. When I asked them to return they sent over a report for an issue which was completely different and still to this day the originally issue is not resolved. I spoke to two men over the course of two weeks until I heard absolutely nothing back. I have emailed and called on a daily basis and they have not even had the decency to acknowledge my communication with them. I will never use this company again despite previously having a great relationship with them.

 9 years ago (21-03-2017)

Top service will definitely use again. Came out within the hour and were very reasonable.

 9 years ago (22-09-2017)

The coldest night of the year so far and my boiler decides not to work, i have 4 children the youngest being 7 months, Stuart from blue flame came out straight away, got it up and running in minutes he was very professional and with all children asleep very considerate and quiet.
We've had many problems with the boiler since it was installed by another company 2 years ago, after talking to Stuart this evening we will be now using blue flame to finish then works and service it regularly.  
Very happy and relieved parents tonight.

 10 years ago (10-10-2016)

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Blue Flame Central Heating Ltd

Reviews, get directions and contact details for Blue Flame Central Heating Ltd

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