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Big Apple

  1. Glasgow
  2. Glasgow Greengrocers

Reviews, get directions and contact details for Big Apple

Big Apple
"Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar."
Address: Dumbarton Road Partick , Glasgow G11 6, GLG, GB
State: GLG
City: Glasgow
Zip Code: G11 6

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Reviews
Only rating this so bad as half of the staff - not all. Genuinely are the uni type with little to no social skills and trying to be hipster instead of helpful. Looks lovely inside but they need to re think their hiring policy. Plenty of folk would be better at the job than what they are hiring.
Make an appointment to get the battery changed. Nothing on line which says that how long it would take but happy to drop it off at 17.35 and then come back the following day. When will it be ready? Maybe tomorrow afternoon? When tomorrow afternoon? Don’t know. So travel to get into Glasgow nearest store doesn’t matter. If it was a time then great. Happy to do it but at least give a clue.
Terrible experience yesterday inline with other one star review below Went to get my growing wifi issues on my iPhone 14pro fixed. I’m a networking engineer of 40 years ! I’d narrowed the issue down to the WiFi chip as other older devices work fine especially in my garden and the last few months I’ve been chewing through cellular data even when near WiFi hubs this is all documented on the call log from online chat. The young advisor that saw me didn’t read the case notes so I explained the whole issue and steps I’d taken to narrow down issues away from the router sources . He looked at my phone and said “ah it’s because you have vpn profiles loaded that’s causing your issue” This is utter rubbish and wrong I explained that when turned off each profile is inert from the comms stack . He told me I was wrong and there started badly behaved back and forwards argument about one of the most stupid and incorrect statements I’ve ever heard someone make in an applestore . I tried to explain this is what I do for a living and if he was correct all business users with corp vpn profiles on their phones would have to delete the config files after use and re install them just to use them for 10 minutes . He wouldn’t be told WOULDNT BE TOLD. I left the store and spoke to apple support online they agreed this is utter rubbish and I’ve escalated a formal complaint about this store also including a copy of every one star review on google I read with interest. This could do actual damage to peoples access to their corporate vpn servers telling them to delete the secure profile and having impact on connectivity and their ability to work. I have never in my life heard rubbish like that and had someone so unskilled double down even when I asked him to check with a more senior tech in shop who would have corrected him . I have an apology message from Apple and a note saying this is now being passed to their management team as it’s unacceptable to have this incorrect advice being given out by people with no ability to deal with customers .
last few visits have been pretty rubbish. from being sold the wrong apple pencil to poor customer service and making me feel uncomfortable. Sad to see given 3 years ago when I bought my MacBook and needed my phone repaired the service i received was fantastic but can say the same for the place anymore.
again another and another bad experience. 1-Iphone malfunction on second week of usage. 2-Rude costumer service, condescending attitude. 3-Attended 30 mins after appointment time. 4-Manager refuses to log in complaint, no accountability. This seems to be a pattern of bad costumer service in this store, and it seems like there is very limited options to do something about it so I would recommend avoiding it, maybe they would grateful as they seem not interested in working.
I had the pleasure of visiting this store earlier today to find out about Apple Watches and how they work Was very fortunate to come across Andy who was actually demonstrating Apple Vision devices but took time out to show me the watches and explain their capabilities and options. Sorry Andy, next time I’ll try the Apple Vision. Andy suggested that I go and have a think about what was available and what I actually needed. I came back and bought the Ultra 2, albeit, as a non-swimmer, I won’t be doing that deep-sea diving. Sadly, Andy was not there when I returned to the store but this sale was 100% down to him. I disregarded the need to search elsewhere or even use a Blue Light Card. So thanks Andy, well done JPF
We bought two phones on Saturday would have been 3 however I couldn’t remember my Apple ID password so a countdown came on for the reset so we ran out of time. I ordered online Saturday night and went into Sunday morning to collect. I had received the confirmation of the order but not the pick up email. Given the last two took 20 minutes I thought it would be okay to pop in Sunday morning to collect. Unfortunately both the store and online were terrible. Despite 20 of your colleagues standing around do nothing and waiting for customers it was too much to use any initiative and try and help instead I was met with the response’The Computer Says No’ Apple have set the standard for retailing unfortunately you seemed to have concentrated on process and profit and forgot about the most important thing customers! No empathy from any members of your team and obviously to scared to deviate from process, what happened to empowering your staff where they could have easily sorted my concern. Anyway phone now cancelled. Extremely disappointed from a very loyal Apple customer. I suppose it won’t make one bit of difference as the sales keep rolling in.
Extremely unprofessional manager male with short blonde hair in the store today. No interpersonal skills, terrible communication skills, very immature and childish behaviour with a horrific attitude that clearly shouldn’t be working in a customer based service environment! His unprofessionalism is a bad reflection on the Apple brand and clearly brings the Apple brand into disrepute. Apple need to pay more attention to their management selection process and the customer service/management training that they are giving these people. In this case, Apple have got it majorly wrong promoting this person as they’re not management material in anyway!
It was strange that they didn’t ask me for any ID to check my identity
This store is the reason all my old photos got wiped. I went into the apple store with an issue relating to my icloud - it seemed all my photos got wiped from the onboard storage but were still visible in an old backup. When I pried into this issue, to see if I could correctly recover the backup onto my phone as I wasn’t confident enough to do so myself. I was told this was not possible in store but may be possible on the phone line which when I called they dismissed the simple issue on multiple occasions. I had very clearly asked, on multiple occasions, whether Icloud backups stay on profile and was given explicit and repeated reassurances that Apple would never do this in any circumstances and so it was okay to leave it until a future date. This happened on multiple occasions, in store and online. Fast forward 6 months and all data got wiped. I had asked in store and they said they couldn’t help, I asked online and they said they had no idea what happened - after some digging after the event, APPLE RESERVE THE RIGHT TO WIPE ALL DATA FROM BACKUPS AFTER 180 DAYS WITHOUT INFORMING THE CUSTOMER. When I finally got through to a specialist after 6 months I brought up this issue, they confirmed that this was the case. 6 months of dismissing the issue, pretending everything would be fine - it just speaks to incompetence from the management and a staff ill equipped and ill informed to provide any decent customer service.
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