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Bentley Manchester

  1. Knutsford
  2. Knutsford Car Repair

Reviews, get directions and contact details for Bentley Manchester

Bentley Manchester
Address: Mobberley Rd, Knutsford WA16 8GT, UK
Phone: 01565 220302
State: Cheshire East
City: Knutsford
Zip Code: WA16 8GT

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: Closed

Update Info

related searches: Bentley Birmingham, Bentley manchester Stock, Used Bentley for sale Manchester, Bentley Leicester, Bentley Manchester aftersales, Bentley Leeds, Bentley UK, Bentley Newcastle
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Reviews
I called in at Bentley Manchester on the off chance to have a test drive with a used 2015 Continental GTC V8s and was informed all the sales team are with other clients, I understand that I didn't make any prior arrangements but I called in on the off chance. Eventually after my wait I managed to have a chat with Shaun and he didn’t seem very interested as I’m guessing he didn’t think I was a serious buyer and safe to say with his lack of awareness my business will now be going elsewhere! I do in fact have to mention a lovely young man called Dwayne from the service department seen me looking at a 4x4 Bentley and we had a lovely long chat about the brand and save to say his product knowledge is second to none! I personally think there should be a role reversal as I would of thought he was the salesman not Shaun!!
7 years ago (21-02-2018)
Girls on front desk very helpful as to say the service manager was another story
7 years ago (25-04-2018)
If you win more than £1,000,000 on the lottery I recommend a visit to Bentley Manchester 100%... C
8 years ago (15-01-2018)
Good and not so good. I bought a Bentley last week - not from Bentley Manchester but they are my nearest agent. I needed some parts and found Paul in 'Parts' very helpful. However, today I was having my wheels balanced at a local tyre dealer and he wasn't sure if the tyres could be rotated from front to back in view of the sensors and computer set up. I rang Bentley Manchester, granted I was not a customer known to them, and requested some advice. I was told that they couldn't give technical information over the phone and I would need to go to see them in Knutsford. This was disappointing. Two wheels were off the car and I did not want to journey from Liverpool to Knutsford just for this - it wasn't appropriate. Except for Paul in 'Parts' who was great, I consider this a poor introduction to the services provided by Bentley Manchester and not a good way to endear themselves to a potential future customer. Just to update the above. I actually booked in to take my car in to Bentley Manchester and I must say the reception staff and the gentleman who dealt with me, Duane Richardson, were an absolute delight. Mr Richardson always phoned back when he said he would and I really enjoyed dealing with him and the team. My following comments are about Bentley in general. The charges are off the scale - even for a prime marque. For example, £829 for a power steering fluid change which I have since been quoted for by a reputable Bentley Independent Specialist agent as costing £40 plus labour, and £429 for wheel alignment when a specialist company with the very latest Hunter computer equipment charged £78 - are not acceptable. It's a real shame that Bentley are not more reasonable with their pricing (even taking into account their higher overheads) as I am sure with their excellent staff they would get far more business.
8 years ago (28-09-2017)
I purchased a new Bentayga from Bentley Manchester in March 17 & up to collecting the car, the service I received was good. Unfortunately from collection there were a number of faults including a rattle from the rear seats, problems with some of the leather, knocks and rattles from the front of the car & an intermittent grinding noise. The car was returned to Bentley Manchester for its first service in April & for these faults to be dealt with. The rattle from the rear seats was sorted, new leather ordered but the other faults were still there when the car was returned. I then spent several hours with a technician from the dealer who confirmed the knocks and rattles present shouldn’t be there & there was a problem. The car was again booked in to be collected, this did not happen when scheduled. It was booked again & cancelled by Bentley Manchester meaning the car was not looked at again until June. Throughout this time the faults continued to worsen to the point where I did not want to drive the car. Again the vehicle was back at the dealers & despite reassurances that the faults would be eliminated the vehicle was returned with the faults still present. At this point I decided I had no option but to formally reject the vehicle. There was no response from Bentley Manchester to this except an offer to meet with a senior executive from Bentley Motors, which I agreed to, whilst confirming that it did not change my decision to reject the vehicle due to persistent faults & the failure of the dealer to rectify these. The vehicle was road tested by Michael Gibson from Bentley Motors & a senior technician from Bentley Manchester on 13 July, both agreed that there were a number of knocks & rattles from the front suspension that should not be there. This resulted in Bentley Manchester confirming that they would not accept the return of the vehicle & if I did not allow them yet another attempt to rectify these they would not help any further, effectively walking away from a faulty, 4 month old £165,000 vehicle. I was assured that the vehicle would be 100% fixed. I was left with no choice but to reluctantly, agree to another attempt for the faults to be fixed by the dealer with the assistance of Bentley. After having the vehicle for more than 2 weeks for various bushes to be replaced, during which time there was a persistent lack of communication & promised updates on progress from Bentley Manchester. Requests for the details of the complaints procedure for Bentley Motors were ignored. The vehicle was eventually returned on 03 August, it appeared that the knocks & rattles had been eliminated but the next day the intermittent grinding noise was still present & the occasional knock would still be heard. Within a week all the knocks & rattles from the front suspension had returned. This resulted in further extensive correspondence with Jon Crossley & Peter Kelsall at Bentley Manchester & a further meeting with Jon Crossley & Mike Gibson from Bentley, at which time it was stated that though there were knocks & rattles present from the front of the car, these were different ones than those that had previously been “fixed” & were a characteristic of the vehicle! Clearly a ludicrous statement for a £165,000 luxury vehicle & only made as Bentley were unable to fix faults that had been present since delivery of the car. The end result of all this was that the car was eventually returned to Bentley Manchester in November, after I was forced to escalate a complaint through the finance company, at a cost to me of almost £40,000 for 7 months with a persistently faulty vehicle that was ultimately unfit for purpose. To add insult to injury I was told by Jon Crossley, Managing Director at Bentley Manchester, that they do not care about poor reviews of their appalling customer service or shoddy vehicles but hopefully this will make some people aware that they need to look elsewhere for their “Bentley Experience” if they don’t want it to mirror mine.
8 years ago (27-12-2017)
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