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Bassetlaw District Council

  1. nr Worksop
  2. Worksop Local Government Office
  3. Worksop City Hall
  4. Bawtry Local Government Office
  5. Gainsborough Local Government Office

Reviews, get directions and contact details for Bassetlaw District Council

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The local authority for Worksop, Retford, Harworth, Tuxford and the villages. This account is run by the Communications Team who aim to respond to comments and questions within a 24 hour period (except for weekends and bank holidays)

Address: West House, Carlton Forest, 100 Acre Lane,, Carlton in Lindrick, nr Worksop S81 0TS, UK
Phone: 01909 533533
[email protected]
State: Nottinghamshire
City: nr Worksop
Zip Code: S81 0TS

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Complete utter rubbish. I think the customer service agents go through a crash course on how to be as rude as possible. Very unhelpful, it's taken me 2 calls to try and get my bin emptied as it was logged as 'not out' the first time I called when it's been out for days! The response I got was 'we will get to it as and when we can' what exactly am I paying council tax for if they can be arsed to empty the bloody bins!!!!
The worst council i have ever lived under! Town is terrible roads never looked after! Grass hardly ever cut! Totally disgusting! Can’t wait to move away from this council
I'm sure that this council has good people working for it, but apart from the excellent receptionists I've met few of them. In my personal experience many departments avoid carrying out their designated roles with anything like the efficiency you might like or expect. We must allow for the effects of impoverished budgets these days, but even so, the service provision is lousy.
The worse site ever, although I put my correct email and password in it says it's in correct, then the next day it's right, after gett on my account it asks silly questions, when, where, what, then when you get to your account it still doesn't say if you're behind in front or how much you have left to pay. Whoever did this site needs lessons my little boy could make a site alot better and more professional, Im surprised whoever did this web site is still in s job
Just had to update the council about a change in council tax details i was on hold for about 5 minutes and then got through to the council tax team who sorted my enquiry quickly and in a really friendly manner.
This council should be ashamed of themselves dearest council tax and don't even empty the bin because the lid was slightly open Threatened to take bin off customers who pay £40 some areas a blue bin is free Also charge for brown bin other councils do this free What an awful council to deal with
Bassetlaw District Council employees have shown blatant disregard to a small business renting an office at the Retford Enterprise Centre and have been negligent, incompetent and deceptive. Flood/water damage from a communal area more than a year ago which flooded office, damaged office furniture and created mould. Over a year paying rent for an office which could not be occupied on account of risk to health and before this issue had even been resolved the office flooded again. Bassetlaw District Council staff delayed informing us there was a second flood to our office and then tried to claim equipment wasn’t wet but the carpet was just damp. Luckily we insisted on seeing the damage ourselves only to find the carpet and electrical equipment saturated with water after they had been cleaning up the water and so it is clear they tried to play it down, cover it up and were drying the office to make the problem and liability disappear. Outrageous conduct by council employees which would have left us with water damaged electrical equipment unsafe to use without informing us on the true extent of the water contamination. These problems are in addition to Security problems on site which were not addressed for over a year despite constant complaints. Bassetlaw District Council allowed competitors access to our office to gain information on our business and contractors employed by Bassetlaw District Council have stolen from our office. If you are a small or new business be aware Bassetlaw District Council will undermine your business and not give a damn when they cause damage. Emails and demands for written positions and clarification never responded to. UPDATE 16 SEPTEMBER 2019: Bassetlaw District Council Chief Executive Neil Taylor in a formal response has ignored aspects of the complaint threats of eviction when complaining, lies by council employees and refusal to escalate a complaint and further considers a 5 hour delay in informing a business their office had been flooded and has completely overlooked initial attempts to ‘cover up’ the extent of water damage, and claims in a formal response that his staff acted “acted quickly and professionally”. This matter can be discussed on youtube along with video evidence and a copy of the formal response from if Bassetlaw District Council if they wish to 'close ranks' on this matter…. Does Bassetlaw District Council wish to respond here in the public domain before further public disclosure? Apparently discovering water damage to an office and not informing the occupants for several hours but emailing everyone else that toilets were out of order and posting out of order signs which is clearly more important whilst electrical equipment sat in water plugged into the mains electrical supply is considered by the Chief Executive officer of Bassetlaw District Council as acting "quickly and professionally". Council staff then claiming in emails to be uploaded to youtube with video that they informed us immediately and did not play down the extent of the damage in a call recorded on the office video staff said that equipment wasn't wet and we didn't need to attend. In emails council staff then claimed they told us our equipment was wet and that we needed to attend. Neil Taylor - do you really consider this professional? Maybe Bassetlaw District Council need to re-evaluate the quality and competence of its staff and senior management.
I rang the council today 10/3/21 to ask for a blue badge renewal form. The lady i spoke to was extremely helpful.
If I could mark them less than one star I would. We pay too much in council tax for the service that this authority deliver, the staff are rude and generally unhelpful.
Council are full of people who could not get a Job any place else.
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