Barclays Bank

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"For full details of branch opening hours, including reduced counter hours where applicable, and other service information, please go to 'Barclays Branch Finder'"

Address: 211 Hamlet Ct Rd, Southend-on-Sea, Westcliff-on-Sea SS0 7EN, UK

Phone: 0345 734 5345

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State: Southend-on-Sea

City: Westcliff-on-Sea

Zip Code: SS0 7EN

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Reviews

Poorly organized with managers trying to defend the indefensible. There are about 10 ATM's constantly watched over by 2 or 3 staff, another member of staff who says "hello" when you walk in and "goodbye" when you leave whats the point? and a customer service counter which has just 1 member of staff serving. I go here twice a week for my business and the majority of the time there is a long queue at the counter, meanwhile there are 2 or maybe 3 members of staff standing around who's only job is to help customers using the ATM's. And that's the problem because customers who use the ATM's as I often do either don't need any help or there aren't enough of them to justify the 2 or 3 staff. So the balance is wrong, but those in charge are either to stubborn to admit it and change things to help their customers or they just don't have the authority to do anything. I have to queue to collect my pre ordered change and twice in the last few weeks I've ended up getting change from other customers in the queue who are there to pay theirs in, so we're wheeling and dealing in the queue, that's how ridiculous it is! Members of staff do come along the queue and ask if they can help, but generally they can't, which is why you're queuing in the first place. The Southend Barclays is now the only local branch, Rayleigh being the closest 7 miles away, so with that in mind they reduce the opening hours; the counter now closes at 2 pm3 hours earlier than most shops and is closed completely on Saturday. It seems as if they have either forgotten or just don't care that they are part of the customer service industry. Are there any positives from this branch? Yes, there is a black guy and an Irish lady who are both lovely and are great with customers and also another lady who is often at the besieged counter, when you eventually get there, who is also very good with customers. UPDATE.. February 2023 and to give credit where its due. There have been two members of staff serving at the counter now for several weeks, the service is so much quicker and better. So well done Barclays for dealing with the problem. I've upgraded to 4 stars :

What a shower, not a single member of staff behind a counter to actually sort things out. Need cash, it’s in my account, the computers say NO, now waiting to be seen by someone. For crying out loud put some humans back behind the counters. Think I’ll vote with my feet and go to a bank with real people like Metro. This is shockingly bad service from Britain’s no1 bank.

I visited this branch recently recently, as I have not been recieving statements from my account. I was shocked to hear that it had been closed, due to inactivity December 2020 ! I had not received any warning or conformation of this! Then there was a one and a half hour wait to see someone to discuss, I didn't have time so left. On calling their closed accounts help number this was confirmed. On again visiting the branch yesterday, I was told what steps I had to take, to reclaim my money, no apology or explanation as to why this had not been communicated to me by email, text or phone? Apparently it takes 12 weeks to recover my money, even though I had no knowledge of this. Thats really poor, unhelpful customer service Barclays. I'll take my business else where

I am had some euros that was sent to me. So went to Southend branch. After queuing for second time, I was told to go to cashier at back of branch to pay in. After waiting 25minutes I gave up because there were still 2 customers in front of of me. As a disabled person with spinal arthritis I could not stand any longer. If I left queue to use a chair I would have lost my place

I just want to say how great the young woman blonde hair, I'm sorry I didn't catch your name! on the front desk as you walk in was trying to sort out my query. I first asked to speak to someone, and as the wait was taking so long she approached me again to try and show me how the mobile app worked to resolve the issue quicker – then my phone stopped working !, she was patient told me not to worry and to just let her know when it resumed working and she'd walk me through it. Eventually I took so long to get it working I had to leave, but I used the app back at home and it was much simpler! Thanks so much for keeping your patience with me when it was really, really busy.

I spoke to an advisor in the Southend Branch called Roma Bennet. She was very informative and gave me so much advice on how to improve my credit score and how to save money. I hope your manager can give her a commendation!

The new ATMs make it quick and easy to do simple banking tasks like depositing money or checking accounts, I don't know why the older machines are still there with half the capabilities. I was seen relatively quickly when I had more complex banking needs, but staff on the floor is limited, and are commonly caught up helping people use the new machines so it could take a while to grab their attention.

Dont use this bank if you want to speak to a Business Manager - there is no one there to help. You have to phone a Tel no in Coventry who put you through to a vm system to receive a call back. You can discuss on phone but forget talking face to face.

I'm very happy with the customer services i got today as i had a payment error and Julie and Chole help me out so much many thanks =

The staff are professional and helpful. My mother is 91 and partially sighted the staff are kind patient and considerate she could not wish for better treatment.

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Reviews, get directions and contact details for Barclays Bank

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