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Barclays Bank

  1. Horsham
  2. Horsham Atm

Reviews, get directions and contact details for Barclays Bank

Barclays Bank
"On Saturdays, this branch has a self-service counter only. You won’t be able to make large cash and coin transactions or collect currency."
Address: 2 Carfax, Horsham RH12 1DN, UK
Phone: 0345 734 5345
State: West Sussex
City: Horsham
Zip Code: RH12 1DN

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

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Reviews
Unfriendly staff. Kept going to the bank but the problem still cannot be sorted out. The worse is that when things went wrong, the staff blamed the customers. They seems don't want the money being transferred to their bank!
Short staffed, nobody seems to be ever available to help. Desks are It has several machines for automated banking.
Passive aggressive staff. To busy holding a private conversation. Three times had to ask for assistance, as I was clearly interrupting their conversation than willing to assist. Rude staff.
Staff are always very friendly, I have been with this branch for over 30 years never had any issues, machines easy to use and much quicker than counter service
Avoid for business banking, really are a shamble at Barclays. Most annoying so now time to leave after months of zero access to our accounts for the director of the business. They also seem to fail to make simple telephone calls to customers when they promise too.. All very poor from CX point. Promised phone call from Branch Manager by Barclays Customer Service Team, that was a Friday and we've heard nothing. Pretty shambolic for a business, any business who claim to be looking after customers.
My elderly mother has been treated attrociously by this bank; we've been trying for 3 weeks to get a new cheque book; not "possible" online as the demand page always has a technical problem and everytime she calls the service line she is met with rude, patronising staff. This has been causing her a lot of distress; if I don't get an answer today, we are going to change banks. 1 hour later - impossible to speak to someone in the Horsham branch, the Indian I finally got through to was polite, although I couldn't always understand him, he suggested arranging for someone to visit my housebound mother - she only wants a new cheque book! I have now taken an appointment with the TSB to transfeer her account there. Spoke to a real person, actually in Horsham! Friendly anf helpful. My parents have been with Barclays for many years, never overdrawn... great treatment for loyal customers! Barclays, you need to sort out your customer service, it's a disgrace!
The new refurbishment at the Carfax branch is horrendous, it is a very very sad endorsement of todays society when the powers that be at Barclays decide to take away the cashiers and replace them with machines all in the name of saving money, how pathetic. A lot of the customers are elderly and felt safe, secure and confident actually being able to speak to someone when paying in money or paying a bill, that has now been taken away. Shame on Barclays, I for one will be moving my account elsewhere.
Visited the bank earlier this week with my mum. The customer service shown by Heidi was exceptional. She was knowledgeable, efficient and took the time to explain and check everything as we went.
I have been a customer at Barclays Horsham for over 30 years but I am seriously thinking of moving since there terrible re-fit and change over to auto banking. You only have to be in there a few minutes before you hear customers complaining about it.The fact they have signs up saying abuse to staff will not be tolerated says it all. Mr D. Robins
Never had any problem at this branch. But I am totally against reducing man power and putting more automated machines. More staff please.
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