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Barclays ATM

  1. South Shields
  2. North Shields Atm

Reviews, get directions and contact details for Barclays ATM

"On Saturdays, this branch has a self-service counter only. You won’t be able to make large cash and coin transactions, arrange a temporary debit card or collect currency."
Address: Coronation Street, Asda, South Shields NE33 1AZ, UK
Phone: 0345 734 5345
State: Tyne and Wear
City: South Shields
Zip Code: NE33 1AZ

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Reviews
Attended an appointment this afternoon with Annette and I feel she needs some recognition; she was fantastic. We were looking to change a Current Account to a Joint Account to better manage outgoings. Annette made the appointment feel very personal, she took the time to understand what we needed, and guided us through what was required to make the switch. During the appointment, Annette also made some recommendations, such as moving my Tech Pack from my Current Account to the Joint Account so we would both benefit. She also recommended the Travel Pack and explained the benefits/perks of having one, something we'll be adding to the account shortly. People are quick to complain, so I think it's important to call out where service is exceptional. Annette is a credit to your company and it would be a pleasure to deal with her in the future.
Visited the new branch in South Shields on Thursday 4th April. Lovely, modern new branch. I was using the self service paying in machines. There was one awful, elderly customer in the queue behind me being really unpleasant to the staff. I really felt for them, she was complaining about it being self service and the poor staff member dealt with it politely and respectfully. I really feel for the staff having to deal with customers like this. Everyone I came into contact with were very helpful and professional.
I opened an account in Barclays, the lady that talked to me about the different products was really nice and helpful and I did open an account straight away albeit with a phone app which is the way things are these days I suppose although I hated that bit. I deposited money in the account last week but I have to say I don't like the set up at all and wondering if I should have gone else where. I hate the fact that you have to use machines to pay money in, they do have one counter but that's not enough tbh. The whole service thing is not very personal anymore, tbh it feels like going on a flight with Ryanair just do it yourself. Barclays sort this out, it's not nice
New premises has a terrible layout. There is only one counter and I am in a queue of 10 people. There are 4 free staff members on the floor area who could be helping if there were extra window counters. There is a lady a table behind me and I can hear her whole conversation as there is no privacy. Lovely friendly staff however the layout and lack of window counters will lead to unhappy customers and staff who can’t do their job role efficiently.
Visited branch 27th January 2024, looking for help and advice and met with Jan who provided exemplary service and help, going more than the extra mile. Restored my faith in customer service. Jan is the measure for excellent customer service Well done Jan and massive thanks.
Having visited the new branch in king Streat earlier today I must say what an absolute joke one cashier. Have stood for nearly 25 mins .I was reading a poster on the wall which states we are here to provide an excellent service well your not it was absolutely pathetic .there's more staff standing around doing nothing providing no service at all .
I Have been to the new bank in King Street quite a few times of late and what a change. Plenty of staff ready to help you as soon as you come in the door, all pleasant and very helpful. Well done!
Many thanks to Annette at barclays south shields who set up my grandson first bank account...Annette was very efficient and helpful with good advice thrown in..many thanks.
Barclays in South Shields is closed and on your website it is listed as open, you are closing branches everywhere, making it difficult for your customers to receive proper service. I am seriously considering changing the bank, even though I have been a customer of yours for 20 years.
Visted this branch today for personal reasons and a lovely staff member Annette Holiday helped me sort this out . She put me at ease and explained everything to me in a kind,helpful and professional way . Her customer service was second to none ,,,, So thanks again Annette for putting my very anxious mind at rest .
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