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Reviews, get directions and contact details for Bank of Scotland

"For over 320 years, Bank of Scotland has supported the people, businesses and communities of Scotland. We are a financial partner to our customers through our network of branches, internet banking and mobile app, as well as the mobile branch service.To find out what accessibility services are available in your local branch, search for it in our branch finder."
Address: 5 New Park St, Hamilton ML3 0BN, UK
State: South Lanarkshire
City: Hamilton
Zip Code: ML3 0BN

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
Went recently with my two sons to sort their accounts and link them to my accounts. The staff were excellent. Very friendly, helpful and courteous. Furthermore, they engaged with my kids and helped make it a bit more than a boring trip to the bank for them. I found them so pleasant to deal with that I will make this my branch now even though it is a mile or two further from home. Keep up the good work.
The Tellers in the business section need to be trained in customer relations. When conducting a transaction it should be normal to greet the customer, use the words 'please' and 'thank you' and at the conclusion of the transaction enquire if the customer requires any further service . I was not afforded any of these courtesies during my visit today. Pushing a receipt over the counter and turning away is rude and disrespectful. No customer should have this experience when patronising a business.
The staff are so friendly and helpful. Even though the computer system this morning was down, and playing up. Staff member Laura Goodwins customer service skills were excellent. Excellent customer service would highly recommend it.
Terrible bank for young 18 Yr old to open account with no photo ID except young scot card, he had been trying for 3 weeks to open an account after todays episode once again, I finally took him to RBS, had all other paper ID necessary
Me and my friend visited the bank with our children and were carrying on with there bb guns when out of nowhere police pulled us to the ground and tasered us. If they wanted to play all they had to do was ask. I will not be back.
We opened out savings account in this branch. The process was completed in 20-25 mins with details on the services provided. The staff is friendly and courteous.
Staff were friendly but pretty useless. I had to ask the same question in three different ways before I finally got the answer that I needed. I got the impression that they didn’t know what to do with my enquiry rather than what I was asking not being possible
Have just stood, yet again, for over 20mins waiting to be served. There are never enough tellers in this bank and although the staff are lovely, they are ridiculously understaffed.
No parking, congested unclear when walking in which writer queue you should be in.
The staff here are always happy to help
Comment on this business

Directions to Bank of Scotland with public transportation


New Park Street 70 meters
227
Hamilton- Auchinraith Ave/Kenmar Rd 200 meters
227
Hamilton- Auchinraith Ave/Dunbar St 310 meters
227
Hamilton- Douglas Park Road/Retail Park 310 meters
227
Hamilton West 410 meters
ScotRail

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