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Bancroft Plumbing & Heating Ltd

  1. Sheffield
  2. South Yorkshire Plumber
  3. Dinnington General Contractor

Reviews, get directions and contact details for Bancroft Plumbing & Heating Ltd

Address: Unit 1 Carrera Ct, Church Ln, Dinnington, Sheffield S25 2RG, UK
Phone: 01909 550404
State: South Yorkshire
City: Sheffield
Zip Code: S25 2RG

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Reviews
Horrible people. Julie Bancroft who wrote their 5 star review has just informed me they will take my 80 year old father who has Alzheimer's to court to claim the £677 owed for replacing 2 components (actual value £165 inc vat) in his gas boiler. I engaged this company I was told the cost would be £190 plus labour. Dad was left 2 weeks with no heating in the snow due to a catalogue of incompetence. Promises to call back not carried out. So I couldn't be there. Charging an extra £120 pounds above list price for components and hours of work that I don't even know they were in the house for, or if they were, their Incompetence meant the time was wasted. Result a £750 bill including initial call out. I've offered to call in an independent specialist and to pay what they recommend but Bancroft would rather take dad to court. On the lighter side dad will probably have heating in jail.
7 years ago (09-03-2018)
This company goes that extra mile. Over 40 years experience. DFG specialists along with all commercial and domestic plumbing and heating work. They will not be beaten on price for like for like work Excellent.
8 years ago (13-07-2017)
Ignorant people. We had our boiler fitted by them 11 months ago at a cost of more than £3000. Within 6 weeks it developed a leak over the weekend, we were charged a substantial call out fee for a man to come out unscrew and rescrew a filter that had been incorrectly fitted! Refused to refund this fee but offered a discount on the yearly service ?!?!? Had an engineer out from First Utility to fit our smart meters, he was unable to do this because of the bodge job Bancroft have made connecting the boiler to the gas supply! They haven't even mounted the gas meter back into its box correctly! They are now refusing to return our calls despite trying for 2 days now. We missed one call, rang back immediately and the manager "had gone on site" what within 5 seconds? Of course he has! I will be seeking futher action against this company under the Customer Rights Act 2015, as their poor customer service and work ethic is preventing us getting services from our utility company. Avoid like the plague.
8 years ago (24-03-2017)
!!!!!! Bancroft Plumbing and Heating based in DINNINGTON !!!!!! !!!!!! Company Ignores its Customers !!!!! All I wanted was my central heating boiler to be serviced 'JUST A SERVICE '. When their central heating engineer arrived, it very quickly became apparent that he really DID NOT know what he was doing, Identifying that a system is set to summer mode (hot water only) I consider a BASIC. Having spent an hour working on the boiler, that was a FULLY FUNCTIONING BOILER, was left in a state of DISREPAIR and ended up with me having to call out the manufacturer's engineer to get it working again, costing nearly 5X the amount of the service cost. I wanted to discuss the problem with the HEAD OF THE COMPANY! Mr Mike Bancroft himself !! Neither he nor any representative were prepared to discuss the problem. I left a message with a member of staff, sent an email and two letters (one delivered in person!). What type of company IGNORES its customers? I'm just grateful, that I wasn't having an entire new central heating system fitted, goodness knows what problems could have arisen there. Please note that this is my personal experience of this company.
8 years ago (09-12-2016)
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