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B&Q Chorley

  1. Chorley
  2. Chorley Home İmprovement Store

Reviews, get directions and contact details for B&Q Chorley

B&Q Chorley
Warehouse-like chain for DIY, decorating & gardening supplies, plus lighting & home furnishings.
Address: Highfield Industrial Estate, North St, Chorley PR7 1QD, UK
Phone: 01257 260361
State: Lancashire
City: Chorley
Zip Code: PR7 1QD

opening times

Monday: 7:00 AM – 8:00 PM
Tuesday: 7:00 AM – 8:00 PM
Wednesday: 7:00 AM – 8:00 PM
Thursday: 7:00 AM – 8:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info
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Wickes Chorley Wickes Chorley 1 km I would like to say a huge thank you to Ray from the Kitchen Sales Team. He is truly ...
Reviews
My favourite place to visit for all my DIY needs, with a huge selection of everything you can think of and something to fit everyone's budget! Been coming here years! Staff are always super friendly and polite, and very helpful too. Love the place! 5*
Disappointing Experience with B&Q Kitchen Installation:nnI recently had a kitchen fitted in a rental property through B&Q, and unfortunately, the entire experience has been nothing short of disappointing. From start to finish, the customer service was lacking, and the quality of workmanship fell well below expectations.nnThe fitter provided by B&Q demonstrated a clear lack of competence, delivering subpar work with poor attention to detail. The kitchen was left with numerous issues, including poor alignment of the larder cabinet, which significantly impacted the overall look and functionality of the space. To make matters worse, dirt and sawdust were left under the kitchen cabinets, showing a complete disregard for cleanliness and professionalism. Despite raising these concerns, it took over nine months for B&Q to arrange remedial works. While some problems were eventually addressed, there are still visible imperfections left by the original fitter that B&Q refuses to rectify.nnTo make matters worse, the managers attempted to justify the fitter’s work, insisting that he was competent despite the clear and numerous issues with the job. This lack of accountability and unwillingness to acknowledge the poor workmanship only added to my frustration.nnAdditionally, when carrying out the remedial work, B&Q failed to properly plan for the disconnection and reconnection of the gas cooker hob. As a result, my tenant was left without a working cooker for almost a week, causing significant inconvenience and further highlighting the lack of attention to detail and customer care.nnAfter the remedial works were completed, I had to contact B&Q again in July 2024 regarding the misaligned larder cabinet, as the issue remained unresolved. They assured me that someone would be sent to fix it. However, when I followed up three months later in September 2024, it became apparent that my enquiry had been completely forgotten. The new manager, Mark Peach, promised to resolve the issue, yet as of today, 21st February 2025, nothing has been rectified. To make matters worse, their complaints procedure is a complete mess, as the area manager does not resolve any issues, leaving customers in a never-ending cycle of unfulfilled promises and poor communication.nnAs a customer, I expected a professional service and quality finish, but instead, I am left with a kitchen that does not meet basic standards. I would not recommend B&Q’s kitchen installation service based on my experience, particularly if you are looking for a smooth and reliable experience. Additionally, I would advise against purchasing a kitchen from B&Q altogether, as the quality of their kitchens is poor and not worth the investment.
Decent enough but massively understaffed. Huge queues regularly at checkout, and if you need any assistance at the self service checkouts which for some reason seems to happen all the time, you can easily be waiting 5-10 minutes before someone comes to help you.nnStaff are friendly and helpful, but there's nowhere near enough of them.
Had excellent customer services today from two of their staff, a lad called Reece I believe and a gentleman whose name I didn't get sadly but they were great in helping me set up a B&Q account even thought it took so long they were incredibly patient, thank you!
Just popped into the Chorley branch of B and Q . I was served by a young man called Calum. What a star he was so professionalnAnd helpful offering to find me the paint I needed. When it wasn’t there he offered to search and see if it was available at Bamber Bridge. He was helping and serving everyone with a smile so polite and I’m sure he will go far. If any management are reading this this young man needs a promotion and could go on to train other staff. 10/10 and thank you.
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B&Q Chorley map

Directions to B&Q Chorley with public transportation

Preston Street South 70 meters
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Preston Street North 90 meters
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780
Trafalgar Street 160 meters
415
727
787
All Seasons Leisure Centre 200 meters
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125C
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415
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727
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787
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The Crescent 210 meters
114
119
125
125C
415
727
780
786
787

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