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Avis

  1. Inverness
  2. Grantown On Spey Car Rental
  3. Inverness Car Rental

Reviews, get directions and contact details for Avis

Avis
Address: Inverness Airport, Inverness IV2 7JB, UK
Phone: 0344 544 6017
State: Highland
City: Inverness
Zip Code: IV2 7JB

opening times

Monday: 8:00 AM – 10:15 PM
Tuesday: 8:00 AM – 10:15 PM
Wednesday: 8:00 AM – 10:15 PM
Thursday: 8:00 AM – 10:15 PM
Friday: 8:00 AM – 10:15 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 10:00 AM – 10:15 PM

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Reviews
Crooks! Do not hire a car from them. The chap on reception said it was too dark to check the car. So took him at his word that it was ok. Drove from the airport to Inverness and back again. Nobody in the rental booth, so left keys in the key-return box. Happened to check my bank statement a month later and I was charged an extra £101. No letter, no email, no explanation. Phoned customer services who didn’t know what the charge was for. Said would get back to me in 15 days. A month later, still no response...so I called again. CS said would look into. Four days later I received an email saying there was a scratch on the wheel, (it was not caused by me, and the photo shows not evidence of a scratch)! £35 for the repair, £66 for processing fee! DO NOT RENT FROM THESE CROOKS.
7 years ago (18-12-2017)
Avis defrauded me, check reviews online to see other people scammed by this company. Beware when taking the vehicle back after renting, make sure the valet guys check the fuel level, and give you a receipt, if you do not wait for the receipt you may get scammed when they claim you put the car back with no fuel in it like they did with me...twice! Charged almost £300 after having a puncture too, they will fix the tyre for about £20. Beware.
7 years ago (01-11-2017)
Lovely customer service chap but shocking long wait. We're still waiting for our keys for the car, been here 40 minutes ago and no sign of progress. We're waiting for our class of car booked to be cleaned because they refuse to give us a car which is ready now which would be the right thing to do.
8 years ago (04-03-2017)
Very poor service. Was promised a car would be waiting for me by an employee called Sammy as I was coming up from Aberdeen (98mile trip) when I arrived between the time I said I'd be there James the other employee didn't know anything about it. There weren't any cars available. I was told to return the following day as there would be a car available which there wasn't. Sammy was on duty at the time and when I asked her about the car I was promised the day before she said she gave it to someone else. All this when she knew I was coming up from Aberdeen. If this is what they class as good service towards a long standing customer then I'm afraid I'm going to be renting my car from elsewhere in the future. She wasn't even apologetic about the whole thing which makes it even worse. Europe car next door may be a better option.
8 years ago (13-10-2016)
Hired a car as a combined package with BA last September. Arrived to hear the car was not quite ready, so asked to take a seat and get a coffee. Nearly 1 and 1/2 hours later we got the car. They did at least wave the second driver fee and apologise. Can't understand what the problem is there. Is wasn't particularly busy. Even the other car hire firm next door were slow. Never had to wait so long before, even at busy airports. I thought it was a one off problem, but my sister said she had the same experience a couple of years ago. What's up with them?
8 years ago (02-01-2017)
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