Atlas Direct Travel Insurance

Reviews, get directions and contact details for Atlas Direct Travel Insurance

Address: Bldg E Ealing Studios, Ealing Green, London, Ealing W5 5EP, UK

Phone: 0800 151 2400

Website

State: Greater London

City: Ealing

Zip Code: W5 5EP

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Took out annual travel insurance policy June 2017, the company was dissolved August 2017. 
On companies house website it would appear that Atlas Travel Insurance Services had already been listed as having applied for voluntary strike off and for the company to be dissolved, that was dated 30th May 2017. On that basis the company has fraudulently sold travel insurance knowing full well that they would not be in position to honour their responsibility. We travelled to various destinations not knowing our cover was not in place, thankfully it was not necessary to use the policy.
This all came to light when trying to contact them with an update to our policy requirements.

 7 years ago (15-02-2018)

One star is generous! I have been a customer of Atlas Direct for 9 years but I have never needed to contact them directly. I have been trying to contact them this week to ask about my policy and it has been a nightmare. Phone rings off the hook, no one replied to my various emails or through the customer service centre. I am wondering whether they actually exist or whether I have been chucking money down a black hole all this time. If I can ever get hold of them I will be cancelling my policy as I have zero confidence in them now. Avoid them at all cost - customer service is absolutely appalling.

 7 years ago (21-08-2017)

If there were more than 5 stars available I would give Atlas Insurance more.  I suffered a life-threatening medical emergency whilst travelling in the US a couple of years ago and Atlas were supportive, user-friendly and paid the considerable costs incurred for medical treatment with a minimum of fuss and bureaucracy and so made it so much easier to deal with a traumatic situation. Everyone I dealt with at Atlas (and there were many), was understanding and helpful and made things as easy as circumstances permitted. I for one remain a grateful customer.

 8 years ago (17-06-2017)

Tried calling Atlas Customer Support and no one picks up the phone and cannot leave a message. There is no concept of customers service and I have my doubts if there are people in this department.

 7 years ago (30-08-2017)

Very poor not answering calls or emails. Looks like they are no longer FCA registered and so should not be trading.

 7 years ago (23-01-2018)

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Atlas Direct Travel Insurance

Reviews, get directions and contact details for Atlas Direct Travel Insurance

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