Asda Middlesbrough Superstore

Whoever the trolley man was today he really helped my mood by just stopping to chat. Went from feeling pretty low to a lot better. Don't know his name but he was an older man with quite a big frane. I was there at 9am

Good store alot bigger / better than Darlingtons big asda

Having done my regular, weekly shop at the South Bank store I was very impressed with the service I received from Ben. He was polite, thorough and a credit to the store.

Free parking, had plenty of child parking available and has a petrol station on site - which is card only as there are no workers. Store itself is smaller than most but still have what youd need to do a decent food shop however not much frozen selection, does have a clothing section though.

Excellent service by a young female assistant in the self-scan trolley area. Very polite and very efficient.

Have just walked out of Asda southbank,middlesbrough and left my shopping at the till roughly£80 apart from the fact shelves are half empty I still managed to get a few bits for me and my elderly father who is blind,I had picked up six bottles of yellow label lemonade and was abruptly informed by the check out that I could only buy three,I was unaware of this rule as we usually buy branded items,I said no problem my father will pay for his own shopping separate she then talked to me like I was a child saying she was not allowed to do that ,I asked why as now we were two separate customers and I didn't understand why there was still a issue she then proceeded to tell me it was not her fault it was the companys policy not hers,I did not realize it was asda policy to make life so difficult especially for the elderly and disabled,I told her I have never known a shop that is so disrespectful to it customers needless to say I will not be shopping in Asda any more,and if you would like to check CCTV it was about 8pm and there was only one checkout on ,she had purple hair, very upset ex customer

Very dirty shop always untidy and lots of off sales never get what you want at this store lack of selection will be shopping at portrack Lane from now on .

As well as getting very expensive, I just done a small shop, got to the Express checkout and no carrier bags again, I asked the 4 female staff who were just gassing away, who told me there was none, I asked what I was supposed to carry my shopping out in, all I got was shrugged shoulders, dumped shopping and walked out.

Well stocked, loads of choices of food and merchandise

Bought two pairs of jeans but didn't know I'd bought different leg lengths my fault took them back, waited ages at customer services only one girl for a big queue told her the problem and she said to leave my bag with her and get the pair i wanted from the shop. Two minutes later I was back with the correct pair and same girl shouted over that i would have to queue up again queue was even bigger and still only one assistant. I said "you are joking , I've already queued once, here is the pair I have brought back and this other one is the pair I am having in exchange, and here is the receipt I'm off '"she then contacted security who stopped me for not paying for the jeans I had, said i paid for a different pair so was in theory stealing. By this time some of the other staff gathered round said I had to queue again or re swap jeans for the pair I had originally bought which were too long. INEFFICIENCY AT IT'S VERY BEST! I took the jeans i bought and left, think I'll cut them and use as knee lengths. Won't be going back to asda, useless and makes life over complicated.