Asda

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"Asda Rugby Superstore is part of the Asda group; one of Britain’s leading grocery retailers. Asda offers great prices and quality products helping customers save money & live better. Visit us in-store and get groceries delivered to anywhere in the UK, or collect from your local store or petrol station at a convenient time for you."

Address: Rugby CV21 2DN, UK

State: Warwickshire

City: Rugby

Zip Code: CV21 2DN

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Reviews

Place can get a bit crowded but the staff are very nice and there is an impressive range of products. Recently I was browsing the alcohol aisles and was looking for a particular bottle of whiskey. I asked a staff member and he pointed me towards another bottle of whiskey that I didn't know Asda sold. It was very nice.

I purchased some Xmas vouchers and a phone charging cable. I needed assistance to scan the vouchers, however, as I left the self checkouts, the alarm went off. As I was stopped at the chechout, I opened my bag to show what I had purchased along with the receipt. The cashier then went to pull the zip of my bag further in attempt to look in my bag.  When I asked what she's doing she just fumbled. Not sure if this was racial profiling but completely unnecessary.

Poor signage, rude staff, slow service and over-priced. Used to be great  but now staff has changed, very poor. For example: porridge and syrup from a pot £2.75, 50p on shop floor. I ordered panini and chips, I literally got 10 chips

Just had a delivery, go to put it all away and they've packed bleach in with food. All the food is packed on top of the bottle of bleach thats laying down and the bleach has leaked over everything! All of it has had to be thrown. Rang customer services and they put the phone down on me! Surely if they're working with food, even if its only packing food for deliveries, they should be given food safety and hygiene training. Even without that training you should know to not pack cleaning chemicals in with food! Could end up poisoning someone.

This is a good store found the staff helpful after i couldnt find the loose tea, asked a lady there and she found me the last 2 boxes, were broken but the packets intact so brought as seems like gold dust lately. So grateful to that lady for her help. The cafe is ok, the staff i thought were lovely 1 particular woman dont know her name though and an older man on the till dont know his name so sorry for the older description, he was so lovely and helpful when i asked about cash back.

Extremely bad experience with staff, security and management. There has been several incidents.  The worse one was when i got £40 fine for 15 minutes parking even though i spent £53.45 for shopping and produced receipt! The supermarket staff said just "sorry" and after that even Asda headquarters refused my official complaint! Never ever!!!

Good choices, helpful and friendly staff  BUT, they're taking the pee with their price hikes all over the store! Eg, how can a bag of sugar shoot up from 65p to £1.19, when I can go to Iceland and get the same for 95p? DAYLIGHT ROBBERY

Originally I gave asda 3 stars. Why 1? I'd give zero but I can't.  The parking has changed and is not clear how to use, previously you'd go in buy a ticket display in car. Now there are new machines no instructions on how to use. Logically followed what the screen said, put reg in, didn't ask me to pay. Seems to be too good to be true, clearly not right. Went in store and asked customer service how their car park works  told its not their car park and should ask the parking advisor?? Saw none. Suggested it was free and I just had to use the machine on the way out, I did and was charged £2 for roughly a 30 minute stay, so not free and you can't claim it back anymore.  So I looked around and what I did find in the corner of the underground car park, next to a machine that is out of order, with a yellow bag on it is the supposed new sign on how it works, hope it helps those that want to park and use asda, to be honest I'll be going else where from now.  Also Id add that they have removed alot of the service tills leading to queues of people down the isles making it difficult to shop in them Also been in 3 times seems to be a lot of empty selves? I've struggled to get basic items

So I've had an Asda carpark fine, a lady called Tasha ask me to pop into store with receipt, so I did. Only to have a pretty rude customer service lady and a very unhelpful manager tell me to take it up with parking eye. Normally pop in on way past for bits and bobs and sometimes breakfast. But sadly I'll only use your carpark and I'll shop else where as not being treated like this when I'm a very regular customer. Tim

I want to say a big Thank You to a staff member called Tina that helped me with an online return today 01/10/2022. Tina you were so patient and kind with me when I was completely flustered! I spoke to your manager and she asked me to fill in a form online .Sadly I had no receipt so I didn't have all the details needed to complete a form online however I really wanted your managers to know what a wonderful kind and helpful person they have working in their store. Thank you Tina.

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Reviews, get directions and contact details for Asda

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