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Asda Highbridge Superstore

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Asda Highbridge Superstore
Address: Caxton Road, Highbridge TA9 3BX, UK
Phone: 01278 764900
State: Somerset
City: Highbridge
Zip Code: TA9 3BX

opening times

Monday: 7:00 AM – 10:00 PM
Tuesday: 7:00 AM – 10:00 PM
Wednesday: 7:00 AM – 10:00 PM
Thursday: 7:00 AM – 10:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 7:00 AM – 10:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Mum and I went into this store today to get our Christmas Veg for both of us and used one trolley.nWe were rudely approached by a member of staff on the shop floor almost telling us off for picking up too much veg. 6 of each veg offer so well under for both of us anyway.nFor a start we didn't ask for help and knew what we were doing, splitting at the till.nWe didn't have a very good experience in store after that and decided to do the rest of our cupboard goods shopping elsewhere.nI feel this lady in particular needs some serious customer training asap as lacking in how to speak to your customers and keep them coming back to your store in the future.
Special thank you to Ewan working on custom service yesterday Thursday helping me with some balloons for my mum's birthday. He was really friendly and helpful
Update 11/3/2024nnHaving scored the store 5 stars previously because of the exemplary customer received from a member of staff, it is a great disappointment to have to reduce it to one star because of the the inadequate performance of the management in responding to a complaint which identified a risk of injury to a customer or mamber of staff.nThe dangerous situation in the disabled toilets at the store.nnThe placement of the toilet roll dispenser makes it extremely difficult to reach from a sitting position. If the user is perfectly fit, athletic or double jointed it might be possible but anyone with limited mobility would find it very difficult.nThis situation was reported to a duty manager in October last year and still it shows no sign of it being addressed.nI attach pictures which although worth a thousand words, a visit to the facilities and trial run would, I believe drive the message home.nnPrevious five star visit.nnI was in the store yesterday day shopping for somebody else and couldn't find on the shelves what they asked for.nnI phoned them to ask about an alternative when a young lady, who was working in the store, overheard my conversation and waved to attract my attention. She pointed to the item on a shelf a mear 4 foot away.nShe was alert to the customers, keen to help and empathetic enough not to make me feel like a idiot.nTop marks for customer service. Pictures attached
Only one till open so a huge queue! Went to self service the first till frozen so we had to take everything off and re load on another till. The coupons on Asda rewards app not working. Staff standing around talking why can't they open another checkout?
Friendly staff, great choice. But if you shop early around 8.am shelves are not stacked and many items still to be put out.
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